12/10/2026
🛍️ SHOP WITH LULU & CHINGS COURIER & LOGISTICS LTD
FREQUENTLY ASKED QUESTIONS (FAQs)
1. What do you do?
I am a personal shopper and the CEO of Chings Courier & Logistics Ltd.
We source, purchase, collect and transport goods from South Africa to Zambia and other destinations we serve.
2. When can I receive my parcels if I place an order?
We have two main loading days: Tuesdays and Fridays. Deliveries depend on the loading schedule, border clearance and transport arrangements. Normal delivery takes approximately 4–7 days, depending on the parcel and route.
3. Which days do you collect parcels from Intercity?
Our Intercity collection days are Mondays and Saturdays only. Please plan your orders accordingly.
4. Can you buy this or that for me?
Yes! As personal shoppers, we source and purchase almost anything legal and available in South Africa, depending on the supplier and our service arrangements. Simply send us your request.
5. Can I mix colours when buying wholesale bundles?
No. Wholesale bundles cannot be mixed in different colours. You select one colour per bundle of six pieces. Sizes may vary within the bundle, depending on the supplier's stock.
6. Can you order items online for me?
Yes! We can place online orders on your behalf, receive them at our South African address and arrange delivery to you.
7. Do I pay before you shop for me?
Yes. Payment must be made upfront before shopping or order processing begins. We do not shop on credit or use personal funds to finance client orders.
8. Can you check prices or availability for me before I pay?
Detailed sourcing, price checking and supplier enquiries may attract a sourcing fee. Please confirm the applicable fee before requesting sourcing services.
9. What if the item I ordered is sold out?
We will inform you and discuss an available replacement where possible. Please understand that supplier stock can change before an order is purchased.
10. Do you offer refunds?
Our purchases and sourcing services are subject to our stated terms and conditions. Please confirm availability and all order details before paying. Where an item is unavailable or an order cannot be fulfilled, we will communicate the available resolution in accordance with our policy and applicable consumer law.
11. Can I choose the sizes and colours in a wholesale bundle?
Wholesale bundles are sold according to the supplier's packaging. You cannot select individual pieces, sizes or designs unless the supplier specifically allows it. For more choice, ask about our retail shopping service.
12. Do you sell individual items?
Yes! We offer retail shopping for clients who prefer to choose specific items, colours and sizes. Retail shopping fees differ from wholesale and bundle shopping fees.
13. Can I send you pictures of what I want?
Absolutely! Send clear pictures, sizes, colours, quantities and any other relevant details. We will confirm whether the items can be sourced.
14. Do your prices include transport to Zambia?
This depends on the service selected. Some team-up or smaller-order prices may include transport and service charges, while bulk orders and other shopping arrangements may have separate charges. Always confirm your final quotation before paying.
15. Do you charge a shopping or service fee?
Yes. Our service fees depend on the order value, quantity, weight and type of service required. We communicate the applicable charges before proceeding.
16. Can you collect parcels from different shops or suppliers?
Yes! We offer collection services from participating stores, suppliers, warehouses and other agreed collection points. Additional collection or transport charges may apply.
17. Can I use your South African address for Takealot or other online orders?
Yes, subject to prior arrangement. Contact us before placing your order to confirm the receiving address, applicable fees and parcel-handling requirements.
18. Can you receive parcels that I have already bought myself?
Yes! We can arrange to receive and dispatch eligible parcels from South Africa. Receiving, collection, handling and transport fees may apply.
19. How long does delivery take?
Normal delivery is approximately 4–7 days, depending on the route, loading schedule and border clearance. Truck deliveries may take around 14 days or longer. These are estimates, not guaranteed delivery dates.
20. Can you deliver my parcel on the same day I order?
No. We work according to our shopping, collection and loading schedules. Same-day shopping is not available. Please plan ahead.
21. Can I pay for transport later?
No. All agreed charges must be paid according to the quotation and before dispatch. We do not advance transport fees on behalf of clients.
22. Can I cancel my order after you have purchased the goods?
Please make sure you are certain before confirming an order. Once goods have been purchased or services have been performed, cancellations and refunds are subject to our terms and applicable consumer law.
23. Do you transport furniture, wedding items and bulky parcels?
Yes, subject to size, weight, route and available transport. Send us the parcel details or pictures for a quotation before making arrangements.
24. Can you help me source something that is not posted on your page?
Yes! You do not have to wait for us to post an item. Send us your request, and we will advise whether it can be sourced and what the service will cost.
25. Why do you charge for sourcing?
Sourcing takes time, communication and effort. The fee covers the work involved in locating suppliers and checking the requested items. Sourcing fees are confirmed before work begins and are non-refundable as stated in our terms.
26. Can you keep my parcel until I am ready to receive it?
Yes! , We keep parcels on behalf of clients who are not yet ready to have them dispatched. Please let us know when you are ready for your parcel to be sent so we can arrange dispatch according to our loading schedule.
27. Do you work on Sundays?
No. We do not operate on Sundays. Please send your requests during our working days and allow time for a response.
28. Can I call you anytime to place an order?
We prefer WhatsApp messages or voice notes so we can attend to clients while carrying out shopping and logistics duties. Please respect our working hours. We do not take business calls after 18:00.
29. Do you deliver every day in town?
No. Town deliveries and collections are scheduled for Tuesdays and Fridays, subject to arrangements. We cannot make separate trips for every individual parcel.
30. How do I place an order?
Send us the item pictures or links, quantities, sizes, colours and your budget. We will confirm availability, fees and payment instructions. Once payment is confirmed, we proceed according to our schedule.
31. Can you guarantee that every item will be available?
No. We source from independent suppliers, and availability may change. We will do our best to fulfil your request, but we cannot guarantee stock until the purchase is confirmed.
32. How do I track or enquire about my parcel?
Please send your order details via WhatsApp. We will provide updates when information is available from our shopping, transport or courier team.
33. Can I send someone else to collect my parcel?
Yes, subject to prior arrangement and verification of the authorised collector. Please notify us in advance to avoid delays or parcels being released to the wrong person.
34. Do you transport prohibited or illegal goods?
No. We do not source or transport illegal, prohibited or restricted goods outside the law and applicable transport regulations.
35. How do I get a quotation?
Send us the item details, quantity, parcel size or weight where known, destination and preferred service. We will provide a quotation based on the information supplied.
Thank you for choosing Shop With Lulu & Chings Courier & Logistics Ltd.
We appreciate your business. Please read our terms and conditions and confirm all charges before making payment. Planning ahead helps us serve everyone efficiently.
