04/23/2026
WE HATE GIVING LATE FEE'S!
Understanding Our Billing & Late Fee Policy
We are not a huge national company; we are a small, family-owned and operated business. Everyone who works here is either family or a friend so close they are considered family. We are simply a tight-knit team trying to provide top-tier service for our community, where everyone just wants to earn a respectable, hard-earned dollar to provide for their families.
Because we are a small business, we want to be completely transparent about how our billing works. We pride ourselves on having NO hidden surcharges so our customersâespecially those on fixed incomesâalways know exactly what their bill will be. To keep our rates stable and avoid those extra fees, we rely heavily on timely payments.
Our Billing Schedule:
Due Date: Balances are due on the 1st of each month or quarter.
Grace Period: We offer a 14-day grace period to accommodate different paydays.
Late Fees: Assessed on the 14th for unpaid balances.
Reminders: Paper bills are mailed at least a month in advance. Email reminders are sent on the 1st, on the 14th (with late fees applied), and again on the 20th for past-due accounts.
Why We Have Late Fees
I hate being cussed out, over insufficient funds, expired, or bad cards. We truly hate charging late fees or suspending service; we view fees as a deterrent, not a source of revenue. Our operating costsâfuel, tires, insurance, and dump feesâare constantly rising. Despite this, we do everything possible to avoid rate hikes.
When accounts fall behind, we continue service for two weeks in good faith. However, absorbing unpaid bills, bank return fees, or the high cost of sending trucks back out for late pickups is incredibly costly for a small family business, we do everything we can.
We understand that hardships happen, and we will always try to work with you if you communicate with us. We hope this sheds some light on why these policies are necessary to keep our business running and your rates predictable.
