06/05/2026
Let me tell you about this customer. This is Ms. Lou…
Ms. Lou lived down in Copper Hill, VA and needed to move back to Wi******er with her daughter…They met with another local moving company, and they were told….
“You sure you want to move everything, your stuff really isn’t that nice”
“You have so much stuff”
“Are you sure you don’t want to get rid of some of that”
I spent over 2 hours on the phone with Ms. Lou, and she recently had to deal with some life changing events, she had a lot of furniture that her uncle had hand made for her. There were things that had a lot of sentimental value to her and her daughter.
Keep in mind, I was very up front with her that she was looking at 2-3 trucks FULL that would need to be loaded and brought back to town….The same local company, of which I won’t mention their name, told her that they could fit in on one truck. Oh, and the price that company gave her, was more than the price we gave her….We used 2, they were going to use 1.
So what would have happened is Ms. Lou wouldn’t have gotten everything up here in one trip, this company would have charged the same price AGAIN to send another crew down to get the rest of her belongings…..
This is what sets Patton’s apart from ALL of the competition. We are honest, we are built on integrity, we are transparent, we are empathetic, we are realistic and we follow through with what we say we are going to do….
