07/25/2026
This is not a post I ever wanted to be making, but needs to be made, nevertheless. While on this most recent route, a few of the animals in my care tragically passed away. After discussing with my vet, the most likely cause was a βhot spotβ in the rental van (my regular van is currently undergoing maintenance and repairs) due to an unexpected spike in exterior temperatures. Animals are rearranged regularly along the route as everyone gets moved around during stops, to ensure everyone is secure, so I didn't notice this area of danger until it was too late.
Firstly, the safety and well-being of the animals in my care is my highest priority, and I take full responsibility for the seriousness of this situation. I understand the concern and distress this incident has caused for my clients, and I am truly sorry.
Since this occurred, I have carefully reviewed the transportation process and am committed to taking additional precautions to help prevent similar incidents in the future. These measures include investing in technology to closely and continuously monitor the temperature inside the vehicle, improving ventilation and cooling during transport, minimizing between stops during periods of extreme heat, and performing more frequent and thorough wellness checks throughout each trip.
All animals deserve safe and comfortable transportation, and I regret that I fell short of that responsibility. I appreciate your understanding and the opportunity to learn from this incident and improve the care I provide.
My van will not leave until it is fully ready to handle the task of being a safe and hospitable environment for your animals.
Please accept my sincere apologies.
Those who's animals I still have with me , I have made it to my house at 1 am and got everyone settled. I have to clean out van and return it then I will get in the Rav4 and head out to finish the route as soon as possible. I have spoken to most and will give a eta once I get van back.
Tanya