Duet

06/21/2026

If you've ever run a NEMT phone line, you know the moment. You're mid-booking and the phone rings again. Now you're either abandoning your progress or making the second caller wait while you finish the first.
Or it's the price shopper. They give you every detail, then tell you they're calling three other providers before they decide. So you write it on a sticky note and hope you can find it when they call back.
Most dispatch software only understands confirmed trips. Real dispatch is messier than that.
Our cofounder Jing wrote about why Duet built Reservations, a place to hold all of that in-motion work so nothing ends up lost on a notepad.
Worth a read if your phone line ever gets chaotic:

Why the messiest part of NEMT dispatch deserves its own feature. Learn how Duet's Reservations feature helps dispatchers handle interruptions and price shoppers without losing a beat.

06/19/2026

Here is a question most NEMT operators never ask. What if your riders paid you every month instead of trip by trip?

Ray and Mac, founders of The Doctor Ride Doctor Ride and One NEMT, built their business around a membership model. In this clip they walk through how it actually works and why it changed the way they think about every rider.

Recurring revenue in NEMT is rare. They made it the foundation.

James gets the full story in EP 18. Watch here: https://www.youtube.com/watch?v=7syCvCKYdPE

06/18/2026

If you run NEMT, you already know the pull toward broker work. It feels like the safe way in. Guaranteed volume, someone else finding the rides.
Ray and Mac, founders of The Doctor Ride and One NEMT, skipped it entirely. They went private pay from their first vehicle, and in this clip they explain exactly why and what private-pay riders are actually paying for.
It is a different way to think about building a book from day one.
James gets the whole story in EP 18. Full episode here: https://www.youtube.com/watch?v=7syCvCKYdPE

06/16/2026

We're live today.
Jeanine, the nurse behind SailorGirl Transport, is sitting down with our co-founder James to break down long-distance senior transport, the kind of trip that can run $20,000 and that most operators turn down.
Vehicles, crews, interstate regulations, when you need a nurse on board, and how she prices a trip this size without giving away the margin.
The best part is the live Q&A. If you've ever wondered how long distance actually works, bring your questions and ask her directly.
Seats are limited, so jump in before it fills up.
Today, 10:00 PT
Join here: https://luma.com/xoxobc9o

06/15/2026

Here's a trip most NEMT operators would turn down.
A senior who needs to move across multiple states. Multi-day drive. Sometimes a leg by air. A vehicle set up for an 18-hour haul, not a 20-minute run. The whole thing can run $20,000, and it can go sideways in a dozen ways if you're not ready.
Jeanine doesn't turn it down. She built her business on it.
She's a nurse who founded SailorGirl Transport back in 2017, and long-distance senior transport is her whole specialty. The vehicles, the crews, the interstate regulations, the pricing, all of it.
Tomorrow she's joining our co-founder James to walk through how it actually works, start to finish.
They'll get into where she draws the line on long distance, when a rider goes by ground versus air, the insurance you have to add for crossing state lines, when you need a nurse on board, and how she prices a trip this size without leaving margin on the table.
If long-distance work feels like a black box, this is the session that opens it up.
Live tomorrow, June 16, starting 10AM PST.
Save your spot: https://luma.com/xoxobc9o

06/12/2026

Most NEMT operators build their business first and figure out the systems later. Ray and Mac did the opposite, and the results are hard to argue with. The Doctor Ride
They came into NEMT from real estate with a simple question: people are building successful businesses in this industry without great systems, so what happens if those systems are actually dialed in from trip one?
Two vehicles. 45 five-star reviews. A profitable private-pay book. That's what happens.
On Episode 18 of the NEMT Growth Podcast, our co-founder James sits down with Ray and Mac, founders of The Doctor Ride and One NEMT, to break down exactly how they did it:
The reason they skipped the Medicaid grind and went private pay from day one
The numbers they review every week, and the ones they wish they'd tracked from the start
The actual process behind their 5.0 rating, including who asks for the review and when
A lost lead that changed how they run the entire business
If you're an operator who's been meaning to get serious about your numbers, this episode is your starting point.
Watch the full episode here: https://youtu.be/7syCvCKYdPE

06/11/2026

If you've ever taken a long-distance trip thinking it was just a local run with more miles on it, you already know how fast that math falls apart. Different vehicles. Different crew. Insurance you didn't know you needed until you needed it. And a hundred small line items that quietly eat the margin you thought you had.
Jeanine has been doing this since 2017. She's a nurse who built SailorGirl Transport specifically around the trips most operators won't touch, multi-day, cross-state senior moves that can run thousands of miles and tens of thousands of dollars. She knows where the risk hides because she's been burned by it and built systems so it doesn't happen twice.
Our cofounder James is sitting down with her live to walk through the whole thing, from how she prices the $20,000 trip to where these jobs even come from.
Live Tuesday, June 16, 1 to 2 PM EDT. Bring your questions for the Q&A. https://luma.com/xoxobc9o?utm_campaign=the-20-000-nemt-trip-how-to-do-long-distance-live-session

06/10/2026

The most-loved feature in our software started with a simple question. Where do you put a trip nobody's booked yet?
A rider calls to shop prices. A booking gets interrupted by another call. The info comes in before the commitment.
Reservations holds all of it. Save the details, come back when they're ready, confirm and collect payment.
Built specifically for NEMT. Book a demo https://calendly.com/duet-nemt/duet-nemt-dispatching-software-chat

06/09/2026

Most NEMT providers never actually decide what kind of business they're building. And it quietly caps them for years.
Our co-founder James broke down the one decision that shapes everything: high-volume or high-margin. They look similar from the outside, but the pricing, the operations, the tech, even the customers you chase all change depending on which one you pick.
He also tells the story of a provider running 20+ vehicles who lost almost all of it overnight. One broker dispute and it was gone.
If you've ever felt stuck trying to be cheap and premium at the same time, this one's worth a read.
Full breakdown here: https://www.duetinc.com/duetblog24_volumevsmargin.html

06/08/2026

Here's the thing most NEMT software won't tell you. Dispatching is the easy part. Growing is where most providers get stuck.

In their first year with us, one provider grew revenue 90 percent. Another landed 6 facility contracts. Another stacked up over 100 Google reviews.

Your results come down to your market and how hard you push. But the platform and the team behind you? That's what we bring.

If you're ready to actually grow your NEMT business, book a demo with us. https://calendly.com/duet-nemt/duet-nemt-dispatching-software-chat?month=2026-06