09/18/2026
Employees of The Grove, the company that oversees several eateries in Terminal 4, were recognized for their excellent customer service:
Pedal Haus Brewery GM Michael H. was nominated by his team to be recognized as an outstanding leader, who steps in to assist with the daily operation without hesitation.
Tonia B., a Pedal Haus Brewery server, frequently receives raves from customers about her professionalism, positive attitude, and exceptional customer service even under pressure;
Rainey J., a server at Bobby’s Burgers by Bobby Flay, brings a contagious energy and a warm welcoming attitude to every shift, making travelers feel instantly at ease;
Michelle R. (not pictured), a Pedal Haus Brewery server, consistently goes above and beyond to provide exceptional service, as reflected by her genuine hospitality, attention to detail, and ability to make each traveler feel seen and appreciated;
Jill H. (not pictured), a server at Pedal Haus Brewery, is said to be the heart of the Pedal Haus experience at Phoenix Sky Harbor by remembering guests' names and favorite orders and creating a warm and personalized experience that keeps travelers coming back.
It’s not usual to recognize several employees from the same company at once, but we’re happy our Phoenix Sky Harbor On the FLY team (F = Friendly. L = Let me help. Y = You.) was able to give them kudos for their consistent hard work and excellent attitude.
Do you have a story about awesome customer service from a Phoenix Sky Harbor employee? Send the details to us at [email protected].