05/19/2026
Job Title: Licensed Property & Casualty (P&C) Customer Service Representative
About Us
At Terra Insurance Services, we pride ourselves on delivering exceptional protection and peace of mind to our community. We are a fast-growing, dynamic agency looking for a dedicated and experienced professional to join our team and help us maintain our high standard of client care.
The Role
We are seeking an experienced, licensed Property & Casualty Customer Service Representative (CSR) to manage client accounts, handle renewals, and provide top-notch service. The ideal candidate is a proactive problem-solver with a deep understanding of P&C personal/commercial lines, exceptional communication skills, and a passion for building lasting client relationships.
Key Responsibilities
Client Support: Serve as the primary point of contact for policyholders, answering coverage questions, processing policy changes (endorsements), and handling billing inquiries.
Retention & Renewals: Proactively review expiring policies, identify coverage gaps, and assist with remarketing to maximize client retention.
Claims Assistance: Guide clients through the initial claims process with empathy and efficiency.
Agency Support: Collaborate with producers to round out accounts and ensure seamless onboarding for new business.
Qualifications & Skills
License: Active Property & Casualty (P&C) Insurance License is required.
Experience: 2+ years of experience working in an insurance agency setting.
Tech-Savvy: Proficiency with Agency Management Systems (e.g., AMS360, Applied Epic, EZLynx) and comparative raters.
Skills: Strong communication, active listening, and a sharp eye for detail.
What We Offer
Competitive base salary (plus performance-based bonuses/incentives).
Comprehensive benefits package (Health, Retirement, Paid Time Off).
A supportive, collaborative, and growth-oriented team environment.
To Apply: Please submit your resume and a brief introduction to [email protected].