09/22/2024
"Base Power" Company
Here is an interesting company in Austin, Texas that offers a unique product. Read this dialogue with John Helgesson from Base Power and think about it. ("California, eat your heart out!")
Base Power is a nascent company. Strangely enough, Pflugerville TX is one of the first communities that has access to this product.
Here is a back and forth dialogue with John:
BASE POWER HOME BACKUP
Here is a log of my analysis and education about of Base Power.
================================
A log of my conversation with Base Power and
John Helgesson:
2024-08-27
ARTICLE ON BASE POWER IN COMMUNITY IMPACT
https://communityimpact.com/austin/south-central-austin/business/2024/08/27/base-power-company-offers-backup-power-option-for-greater-north-austin-community
BASE POWER WEB PAGE
https://www.basepowercompany.com
COMPETITORS (Not same business model as BASE POWER)
This article contains product specs and prices.
It is dated 2024-08-21
https://www.zdnet.com/home-and-office/energy/best-home-battery/
Below are my questions to
John Helgesson
Growth Team, Base Power
512.518.1009
[email protected]
205 E Riverside Dr
Austin, TX 78704
and his responses. It was a back and
forth discussion. After writing these
emails, I can think of 4 additional
questions:
1) What are the failure modes and how do
those failure modes effect my access
to electricty? Does Base Power have
guaranteed repair times for Base Power
equipment failures?
Does Base Power have a
"BYPASS BASE POWER" switch
that cuts BP out of my
home circuit when a BP
component fails?
Such a switch would relieve me of
concerns about the length of
time between a BP component failure
and restoration of electricty.
2) A 20kwH battery might not be very
long for a 6000 sq ft house. Are
there future plans to place two or
more batteries in parrallel or
offer bigger batteries?
3) How does Base Power deal with brownouts?
4) Can Base Power use my solar panel
generated electricity? If not does
Base Power have that feature as
a priority for development?
The Base Power Q&A back-and-forth
begins below.
You should read the Community Impact
article before reading below to
understand some of the implied contexts.
------------------------------------------
(Questions to Base Power after me reading
the Community Impact article.)
2024-09-13
11:00 AM
To: Base Power; From: Ed
1. What happens when I change away from Base Power?
2. Can it be installed either on the inside or outside
wall of my garage?
3. Once installed, how do I test it?
4. How often do you come to my house to
maintain/service the system?
5. How long does power last in the Fall and
Spring when neither the AC or heater are
in use?
6. Does your system keep any record of when
and for how long power has been lost?
7. Where can I see it installed and working?
8. What is the current price per kwH for my
address (3313 Taylor Falls Dr, 78660)?
2024-09-15
12:31 AM
To: Base Power; From: Ed
(John Helgesson's paraphrased responses below
in parenthesis, along with my further questions.
His actual email is below after this.)
1. What happens when I change away from Base Power?
("There is a $1000 deinstalltion fee to recover
our equipment")
Is the $1000 in the contract? Does it grow
over time?
2. Can it be installed either on the inside or outside
wall of my garage?
(~we prefer it on outside so it can be serviced~)
I want it inside to prevent vandals (or worse).
I can give you a "code" to open
the garage door to service the battery and your
equipment. Otherwise, I accept any delays associated
with your inability to access in a timely manner.
Does that work for y'all?
3. Once installed, how do I test it?
OK, I can ("throw the switch") and see for myself.
After installation, will your installtion folks
do that to demonstrate your product to your
brand new customer? (Seems like a good idea to me.)
4. How often do you come to my house to
maintain/service the system?
("Physical access is rare") - OK, I understand.
5. How long does power last in the Fall and
Spring when neither the AC or heater are
in use?
(No answer, but see next dated entry)
I understood from your website that 24 hrs
would be for AC/Heater and everything.
Your response suggests otherwise. Below
I have included a picture of my electricity usage
during the past 12 months (Sep 2023-Sep 2024).
Can you give me a more complete response based on
my actual usage?
Your website mentions 13c/kwH as a price your
product would beat. The numbers you sent suggests
13.7c/kwH. I am currently (Aug 15 - Sep 15 $165.58
for 1499 kwH == 11c/kwH).
I think my decision is based on the following
question:
Is "power reliability" worth 2.7c/kwH in addition
to what I am paying now.
(I use the "Gexa" app on my iPhone to get
these numbers and the pic below.)
I remember your price is better than 13kwH.
Is that correct? If so, why the 13.7c/kwH?
Do you have larger battery options?
(
Ideally, I want a battery that lasts two
days with no AC/Heater usage. The only
necessary appliances are refridgerator and
freezer. Can you folks estimate usage
without AC/Heater based on my graph
of annual usage?
)
6. Does your system keep any record of when
and for how long power has been lost?
How do I access the record of my usage?
(No answer, but see below)
7. Where can I see it installed and working?
(No answer, but see below)
8. What is the current price per kwH for my
address (33-- Taylor Falls Dr, 78660)?
(~13.7c/kwH~)
I'm currently paying 11c/kwH.
---------------------------------
2024-09-16
9:27 AM
To: Ed; From: Base Power
On Mon, Sep 16, 2024 at 9:27 AM John Helgesson
wrote:
Hi Ed,
1. The $1000 deinstallation fee is stated
in the agreement. It's a flat fee and does
not grow over time.
2. Yes, we can install the battery in the
garage as long as the wall we install it on
is on the other side of where the meter is
located (the battery would sit back to back
with the meter).
3. After installation the technicians do
perform a fake outage to test the equipment.
If you are home for the installation, you can
request they notify you when they do that so
you can see how it works.
5. During your March time period you are
consuming ~550kWh. That is ~18kWh/day.
The battery stores 20kWh so your backup
time would be over 24 hours.
Your highest consuming month (Oct) you are
consuming ~1350kWh which is ~43kWh/day so
the battery would last about 11 hours.
If you were to curtail your usage when
you notice the grid is out, the battery
will last longer. In regards to the rate
change you noticed, this just happened a
few days ago. Oncor increased their delivery
charges and that is something all REPs
have to incur.
"The increase in TDSP charges is entirely
determined by the utility company and
approved by the Public Utility Commission.
Base does not have any control over these
charges, and we do not receive any portion
of the fees collected.
Here is how the rates are changing starting
in September:
Delivery Charges:
Previous: 4.6¢ / kWh + $4.23/month
New : 5.2¢ / kWh + $4.23/month"
We only have a single battery size which
is 20kWh capacity.
6. We have fleetwide data. In the future we
will add the ability for consumers to see
how many outage events took place and for
how long, but that is not currently
available from the customer dashboard.
7. You can see examples from our press page
https://www.basepowercompany.com/press
and specifically this example. You could
come to our Austin office at 205 East Riverside
Dr Suite 100 and we have a demo we can show
you. We don't have customer home addresses
available for visiting though.
Hope that answers your questions. Would be great
to speak with you later today if you can call at one
of the times mentioned in the other email. Otherwise,
give us a call at any time and someone should be
able to take your call and answer any additional
questions.
Regards,
John
---------------------------------
My next step is to "go see" at 205 Riverside Dr
---------------------------------
2024-09-21
John Helgesson
12:23 PM (8 hours ago)
to me
Hi Ed,
I think this is great! I am certainly OK with you publishing everything.
The additional questions you are seeking answers to:
1. For any instance when a fault is detected
that requires Base Power attention,
we would work to resolve the issue as
quickly as possible with our best
efforts, but cannot guarantee a resolution
timeframe. We do have a Base Power bypass
where, if a fault is detected, we
could remotely disconnect the battery
from your home so that it does not
unintentionally cause a power
outage to your home.
2. We are working on the capability to install
up to two batteries per home as well
as increasing the capacity and power
output of the batteries. This is under
development and we are not yet sure
when this will be available.
Adding increased storage capacity
(second battery) to existing customers
would be something we would like to
offer when the capability becomes
available.
3. During a brownout, the Base Power
equipment will detect the voltage
irregularity and switch to supplying
backup power to the home to keep your
power supply consistent. The Base
Power equipment would need to detect
nominal voltage from the grid for
5 minutes before it restores grid
connection.
4. Any excess solar energy generated
by your solar panels, whether it goes
to the grid or the battery, will
receive a credit of wholesale market
value + 3c/kWh. In the event of a
grid outage, the Base Power battery
allows your solar to continue producing
power for your home and will recharge the
batteries.
Looking forward to meeting you when you
visit the office!
Regards,
John
================================
Base provides reliable and affordable energy, starting in Texas.