08/26/2026
FAQ Wednesday: How Do You Communicate Unexpected Road Delays?
We get asked this one a lot, so figured it's worth putting out there.
The second a driver flags a delay - traffic, weather, breakdown, whatever it is - we're not waiting to see if it fixes itself. We reach out with what happened, what the new ETA looks like, and what we're doing about it.
No sugarcoating it, no guessing on our end either. If we don't have a firm new time yet, we say that too, instead of throwing out a number just to have an answer.
The way we see it - a delay is annoying either way. But finding out from us beats finding out on your own. That's the difference between a hiccup and a headache.
If your freight's ever running late, you should hear it from your carrier before you have to ask.