06/11/2026
Courtesy of FirefighterCloseCalls.Com
All,
Hopefully, you know who retired San Francisco Firefighter Ken Jones is. Or who he was. Beyond sad, he died from Firefighting Occupational Cancer late last month. He died at age 71 after being diagnosed with adenocarcinoma in March 2025. In summary, he was pretty much told to "just go ahead and die..."
Before his death, he had required a specific course of treatment that included chemotherapy and immunotherapy. However, his insurance provider, Blue Shield of California, reportedly denied coverage, as well as denied an appeal filed by Jones' oncologists. According to a denial letter, Blue Shield denied coverage repeatedly after determining that Jones was ineligible because he had already undergone other types of treatments for his cancer.
JUST GO AHEAD AND DIE...
And heartbreakingly, he did.
Below are links to details about his battle and the fact that his family and friends did a GoFundMe to help pay for what Blue Shield denied.
NO SHORTAGE OF THINGS TO GET MAD AT
These days it seems there is no shortage of things to get mad or po'ed at. But let's focus on what's usually known as customer service, taking care of people, doing as-advertised stuff like that.
Ken was denied insurance coverage for his stage 4 lung cancer treatment and died from the disease. Denied coverage. The city. His family. San Francisco Firefighters IAFF L-798 ... all gave it their all in fighting, pleading, begging — whatever it would take for Blue Shield to pretty much do what they advertise. Provide health insurance. Please.
While I could rant about this for hours, I promised myself I would get to the point. While in my heart, I really feel like tossing a huge FU to those at Blue Shield for their heartless actions toward Ken, and no doubt so many others, but not now.
UNDERCOVER BOSS
The TV show where high-level corporate execs leave the comfort of their offices, their soft shoes, and their beck-and-call aides, and they secretly take low-level jobs within their companies to find out how things really work, how "their" company deals with the customer, and what their employees truly think of them.
Every CEO should regularly experience their own customer service. Mr. Hampton should stay in Hampton Inn's. Mr. Holiday should stay in a Holiday Inn. Ronald should eat at McDonald's. GM CEO Mary Barra should secretly drive her GM car to a local dealer.
And then there is Mike Stewart, President and CEO of Blue Shield of California, who should literally lie along the side of his stage 4 "cancer customers" after grueling treatments, throwing up, and sickness, only to find out that further treatment, even though urged by doctors, is denied. He should be there, watching and listening when the family decides they have to do a f*ckin' GoFundMe to try and save their loved one.
.. and on and on.
THE PUBLISHED MISSION STATEMENT OF BLUE SHIELD OF CALIFORNIA
Our mission
To ensure all Californians have access to high-quality health care at an affordable price.
Our values
Human
Honest
Courageous
A CHANCE TO RESCUE. BLOWN.
Every one of us in this business has been directly or indirectly involved in saving a life. There is really no greater honor or privilege than when we can "detour" the end for someone ... if it had not been for you/we/us/our actions. And when we do, it is ALWAYS where we do everything humanly possible to save that life. We know no other way. Some of our own have given their lives to save the life of another.
We are in the business of helping people on a bad day. Sometimes horrible, their worst day. We put our entire heart and soul into it, and it is very personal to us. And we never, ever give up until every possible chance is clearly gone.
Blue Cross of California had a chance to "give it their all" when it came to helping Ken, but it seems like — by all accounts — they blew it. For whatever bureaucratic, heartless reasons you or they can think of. And their mission statement, like so many, is just words.
Blue Shield of California. B.S.
NOW is probably a good time to check out your own programs and policies. Ask your retirees how their treatments and general healthcare are. And those who have had serious issues, such as cancer, how are they being taken care of? Find out. Run some "what if" scenarios.
Just in case.
Our hearts go out to Ken's family, their friends, the Firefighters of SFFD, and IAFF Local 798 for their extraordinary efforts in what they did to try and help, and what they are doing to ensure this doesn't happen to anyone else again.
Rest In Peace, Brother Ken.
Take Care. Be Careful. Pass It On.
BillyG
The Secret List 6/10/2026-1830 Hours
www.FireFighterCloseCalls.com
RELATED LINKS:
BS CALIF MISSION:
https://www.blueshieldca.com/en/home/about-blue-shield/corporate-information/mission-and-values
PEOPLE MAGAZINE ARTICLE
https://people.com/firefighter-dies-of-lung-cancer-after-being-denied-insurance-coverage-11993508
SFFD FIREFIGHTERS CLASH WITH BLUE SHIELD OVER KEN JONES' DEATH
https://abc7news.com/post/san-francisco-firefighters-clash-blue-shield-city-hall-meeting-denied-cancer-care-following-ken-jones-death/19266085/