06/03/2026
Preparation makes all the difference ✔️
Last week, Fortress Boston hosted ”When the Unexpected Happens: A Practical Guide to Claims & Collections,” a panel discussion presented alongside PURE Insurance Championship Impacting First Tee and Life at Marsh McLennan Agency, in collaboration with Worthy Circles. The event focused on navigating claims, protecting collections, and reducing risk before loss occurs.
Moderated by Tim Cuff, Territory Manager for Massachusetts for PURE Insurance, the conversation brought together Fortress Storage COO Tom Burns, PURE Insurance Head of Large Loss Claims Eric Reneau, and Marsh McLennan Agency's Whitney Mullare, Sales and Risk Consultant, and Anne Rappa, National Fine Art Practice Leader, for practical insights into what to do when a claim arises—from first calls and immediate next steps to how early decisions can shape outcomes.
Tom discussed the importance of preparedness and documentation before a loss occurs, noting that one of the biggest challenges during a claim is simply knowing what is in a collection and where it is located. "The biggest issue we have is that clients don't know what they have or where it is. Something as simple as taking photos or videos of each room at the end of the season can make a significant difference when responding to a loss."
Discussions like these are an important reminder that preparation, documentation, and trusted partnerships all play a critical role in protecting collections over the long term.
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