Metro Cruise Services

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Metro Cruise Services We are a highly responsive, top quality customer service provider to the cruise industry.

As the first point of contact a guest has before embarking on their journey, we seek to provide a strong & lasting 1st impression on all who pass through our ports.

Fun seasonal jobs in San Diego!
08/26/2026

Fun seasonal jobs in San Diego!

  | Connie MagañaOperations Manager – Port of Los AngelesConnie’s 20-year career in cruise and hospitality began as a ch...
03/23/2026

| Connie Magaña

Operations Manager – Port of Los Angeles

Connie’s 20-year career in cruise and hospitality began as a check-in agent and grew into leadership roles across multiple ports with Disney Cruise Line, including launching West Coast and Alaska sailings. After leading guest operations for major NASA launch events, Connie returned to L.A. to rejoin the cruise industry, where she now leads operations, supporting year-round sailings at the Port of Los Angeles, with more than 220 vessel calls annually.

Q: What does a typical turnaround day look like for your team?
A: We start early as the ship arrives. Our team works closely with shipboard staff, porters, stevedores, security, and CBP to ensure guests disembark safely, retrieve luggage, clear customs, and move through the terminal efficiently.

At the same time, we’re preparing for embarkation, welcoming new guests, guiding them through check-in, and getting them onboard. There are always challenges throughout the day, but it’s rewarding to see everything come together as guests begin their trip.

Q: Tell us more about the customers and guests you serve.
A: We serve a wide range of guests, from first-time cruisers to seasoned travelers, including those on extended and world voyages. No matter their experience level or age, there’s always a shared excitement when they arrive to begin their journey.

Q: How does your team ensure a smooth and welcoming start to each guest’s experience?
A: It starts with the team. They take pride in what they do, and it shows. From warmly greeting guests to guiding them through the terminal and assisting with special needs, they focus on keeping everything organized and moving smoothly while creating a strong first impression.

Q: How has your experience across multiple ports shaped how you lead your team today?
A: It’s given me a broader perspective on operations. Each location is unique, and I share those experiences with my team to help them understand guest expectations and prepare for different scenarios.

Q: Is there a time your team had to quickly adapt to keep operations running smoothly?
A: We recently lost power in one of the terminals during embarkation at peak arrival time, and lines quickly built up inside and outside the terminal.

Our team immediately prepared to transition to manual check-in while keeping guests informed and organized. Fortunately, power returned within about thirty minutes, and the team moved quickly to recover. Despite the disruption, the ship sailed on time.

Q: What qualities make a strong Metro Shore team?
A: A strong work ethic and a commitment to going beyond guest satisfaction. The team takes pride in exceeding expectations every day.

Q: Outside of work, how do you like to spend your time?
A: I enjoy spending time with my family and am grateful to be back in Los Angeles. I also love visiting my daughter in Vancouver, taking my dog for walks, going to Disneyland, and watching the Dodgers. 🛳️

  | Thomas CurrySenior Operations Manager – San Francisco Thomas began his waterfront career in 2010 in container operat...
02/24/2026

| Thomas Curry
Senior Operations Manager – San Francisco

Thomas began his waterfront career in 2010 in container operations in Oakland, spending six years building a strong operational foundation. After transitioning to Metro at the Port of Stockton, he gained four years of bulk and breakbulk experience before joining Metro’s HSE team to deepen his safety leadership. Nearly two years ago, he moved into cruise operations. Today, Thomas brings cross-sector experience in containers, bulk, HSE, and cruise to Pier 27, delivering steady leadership at one of the West Coast’s premier cruise terminals.

Q: Tell us about your operation in San Francisco.
A: We operate out of Pier 27 on the Embarcadero, between the Ferry Building and Pier 39. Sailings include Mexico, Hawaii year-round, and Canada and Alaska seasonally. Our primary customers are Princess, Carnival, Holland America, Cunard, Royal Caribbean, Norwegian, and several world cruise operators.

Q: What defines a successful turnaround day?
A: Zero injuries is always a top priority. Beyond that, smooth luggage operations, timely stores delivery, engaged workforce, satisfied guests, and the vessel sailing on or near its 1600 departure.

Q: How do you manage peak operations while balancing safety and guest experience?
A: Emergencies always come first. From there, it’s about clear prioritization and staying visible. I walk the vessel and terminal before operations begin to identify potential risks, then remain present in luggage halls and guest areas throughout the day. In San Francisco, slips and trips are common, so maintaining clear walkways and proactive communication is essential to keeping operations efficient, safe, and guest-focused.

Q: Tell us about a project you’re most proud of.
A: Completing two full vessel turns in one day, including one at Pier 80, which is not our typical terminal. After weeks of planning and equipment moves, both ships sailed on time with no injuries. It was demanding but incredibly rewarding.

Q: What excites you about the future of Metro Cruise?
A: The expansion into new terminals is a major opportunity. As cruise operations evolve with AI integration, sustainability initiatives like Green Marine, and an increased focus on safety and security. Supporting new locations allows us to apply those best practices in real time. I’m especially excited about traveling to new sites, learning from different operations, and bringing those insights back to our port to continuously strengthen our performance.

Q: How do you spend time outside of work, and what might people be surprised to learn about you?
A: I enjoy traveling, sports, concerts, and spending time with friends and family. I recharge a few hours north at our family ranch, with off-roading, wood cutting, s***t shooting, and enjoying the outdoors. I played college football at junior college and the University of Nevada, Reno, and was inducted into the Mendocino College Sports Hall of Fame. 🏈⚓

🛳️🎉 Celebrating Cunard’s flagship Queen Mary 2 as she called in Long Beach, Los Angeles, and San Francisco during her 10...
02/10/2026

🛳️🎉 Celebrating Cunard’s flagship Queen Mary 2 as she called in Long Beach, Los Angeles, and San Francisco during her 108‑night world voyage.

Her call in Long Beach marked a rare and memorable moment — a reunion with her legendary namesake, the original Queen Mary, for the first time in 20 years.

Our operations teams take great pride in supporting iconic vessels and trusted cruise partners, bringing genuine enthusiasm, precision, and reliability to every call across the West Coast and beyond. ⚓🌊


Cunard

Address

231 Windsor Way
Long Beach, CA
90802

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