05/28/2026
We have had a couple interesting things come through our service department this week.
A lot of times the cheaper option is not the better option. The details of units are being kept confidential, we dont want to embarrass anyone. However, we are hoping to be helpful.
Unit #1.
This was a unit we gave to a scrapper a few years ago (not our normal scrap person)looking for parts for a certain machine. It needed significant engine repairs and could not drive up an incline. We had a detailed conversation with the original customer initially and the customer decided that it was time to move it on and get a new unit. Well unfortunately this unit was "refurbished" and resold. Unfortunately the same original complaints remain and we had to have this same conversation again after we were called to help.
Unit #2. This unit was serviced by a guy who works out of his garage in a highly populated area. There was a problem with the brakes and his solution was to delete the brake system entirely. Well it continued to have drive system issues and we need to completely rebuild the brake system before we can even figure out what's going on with it.
Let reputable folks work on your stuff. I wont pretend to tell you that we get it right every single time and things occasionally need to be reviewed again. But we will never, ever do these types of things. In the case of a refurbished unit, Grace Small Engine will offer a warranty on these used items for 30 to 60 days depending on the unit up to the purchase price of the unit. We will not sell it unless the unit does all the things it was originally intended to do, in the same fashion.
We take the role of being good stewards to our customers. These machines are far to expensive and far too dangerous to not be working correctly.
