09/04/2026
Warning to fellow service businesses
I want to share our experience with this customer so other business owners can exercise appropriate caution.After receiving service from our business, this customer subsequently published a review containing serious allegations about our company and employees. We strongly dispute his characterization of the events.We have retained our invoices, service records, communications, and other documentation relating to this matter. We also have written correspondence in which the customer proposed that we reduce a $39,920.85 repower estimate to $32,000, including significant concessions on parts, labor, and freight, in order to resolve the matter and move forward.
I am sharing this because other service providers should document every conversation, authorization, estimate, invoice, and agreement in writing when dealing with this customer.We will allow the documentation to speak for itself and address any disputed allegations through the appropriate channels rather than arguing about them online.Business owners: please do your own due diligence before accepting this customer’s business.
