08/12/2026
Full-time position located in Harrison office.
Job Title: NATS Transportation Services Coordinator
This job typically reports to:
Northwest Arkansas Economic Development District, Inc. (NWAEDD) NATS Operations Manager.
This position is classified as non-exempt as stated in the Fair Labor Standards Act.
GENERAL PURPOSE OF THE JOB:
The NATS Coordinator works under the general supervision of the NATS Operations Manager. Responsibilities include dispatching, administration and other duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITES:
1. Answer telephone.
2. Provide customers with information regarding NATS services and fares.
3. Schedule customers for transport.
4. Assign trips to NATS drivers using Para Plan scheduling software.
5. Maintain records for drivers, Medicaid, Medicare, and private pay customers.
6. Maintain current credentialling records for drivers such as CPR, and Defensive Driver.
7. Assist the Operations Manager in various tasks relating to daily operations of NATS.
8. Perform general clerical duties.
9. Photocopying, faxing, and emailing documents.
10. Create and modify various documents using Microsoft Office software.
11. Reconcile weekly cash fares and submit for deposit in NATS bank.
12. Provide monthly private pay billing to administrative assistant.
13. Assist administrative assistant with mileage reports.
14. All other duties assigned by the Operations Manager.
REQUIRED COMPENTENCIES:
1. Excellent telephone skills.
2. Clear, precise, speaking with a calm and friendly voice.
3. Recognize distress, fear, worry, or anxiety in customer’s voice, empathize in reassurances.
4. Diffuse escalating anxiety and angry customers.
5. Cultivate strong relationships with customers, keeping knowledge of needs and habits.
6. Proficient knowledge of Medicare/ Medicaid regulations, regarding customer and broker.
7. Proficient knowledge of HIPPA.
8. Proficient knowledge of NATS policies and procedures.
9. Proficient knowledge of general record keeping practices.
10. Must pass a criminal background check and pre-employment drug screening.
11. Must pass random, reasonable suspicion drug and alcohol testing.
EDUCATION AND/OR EXPERIENCE:
1. High school diploma or GED
LANGUAGE SKILLS:
1. Ability to speak in a pleasant voice, and articulate information clearly.
2. Strong communications skills including composing email, and other business communications.
MATHEMATICAL SKILLS:
1. General math skills and some business math.
COMPUTER SKILLS:
1. Proficient knowledge of 10 key calculator, keyboard, and iPad, software programs, portals, and Microsoft Office.
2. Proficient typing.
REASONING ABILITY:
1. Ability to recognize unsafe or unethical situations and divert drivers away from such situations.
PHYSICAL DEMANDS:
1. Sitting for extended periods.
2. Frequent standing and walking.
3. Gross motor manipulation; Hearing: Keyboarding; Kneeling; Lifting and Carrying; Moving objects; Near visual acuity; Peripheral visual acuity.
4. Continuous use of hands for repetitive actions.
NWAEDD, Inc will not discriminate against any applicant or employee because of age, color, s*x, (including s*xual orientation and gender identity), disability, pregnancy (including childbirth, lactation, and related medical conditions), national origin, race, religion, or veteran status.
Monday-Friday
Salary: $15/ hour
Full benefits package includes:
Medical
Dental
Vision
Company Paid Life Policy
PTO
401k match of 7%
Additional coverages also available.
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