10/08/2026
A little reminder from behind the scenes ❤️
I want to take a moment to share something honestly with my clients, because sometimes what happens behind the scenes isn’t always visible.
I recently received a voicemail from a client who was unhappy that I had not yet been able to move an appointment that is still two weeks away. I had already responded and explained that I would send appointment options as soon as I was able to determine what would work.
After several additional voicemails, I was told that I “evidently don’t care” and that the appointment, along with any future appointments, was being cancelled. Which honestly hurt!
Not because someone chose to cancel, that is completely their choice, but because the assumption that I don’t care could not be further from the truth.
So I want to explain a little bit about what is happening behind the scenes:
❤️ I am just returning from maternity leave. There are a lot of moving pieces right now, including schedule changes that can happen daily with multiple team members.
❤️ Our permanent schedule is not finalized past October yet. I don’t want to send you appointment options today that may not actually be correct tomorrow, only to have to move your appointment multiple times. I would rather wait until I have accurate information and give you options I can actually stand behind.
❤️ I am one person. I am personally managing communication for a business with over 2,000 clients, while also being a full-time wife and mom of three (including a newborn)
I am incredibly grateful for how patient and understanding so many of you have been while I transition back into work. I truly appreciate you more than you know.
But please understand that if you don’t hear back from me immediately, it is not because I don’t care.
If I can’t respond within 48 hours, it doesn’t mean your message was ignored. It doesn’t mean I don’t value you. And it certainly doesn’t mean I don’t care about your pets.
It means I am one human being trying my absolute best to keep up with a very busy business, a growing team, hundreds of moving appointments, and my family at home.
If you’ve known me for any length of time, you know that not caring is simply not who I am.
I care deeply about my clients.
I care deeply about your pets.
And I care deeply about the business I’ve worked so hard to build.
So I’m asking for a little grace, patience, and understanding as I continue getting everything back into a rhythm. ❤️
Thank you to everyone who continues to support me, trust me, and give me the grace to be human. It means more than you know.
♥️Alexis
Vet Tech On Wheels LLC
