06/26/2021
www.sldtrans.com
We're Growing! Ready to go the distance with us? SLDART TRANSPORT is an asset-based freight transportation company experiencing significant growth.
Committed to our promise of providing a superior customer experience, the Company is seeking experienced Customer Service Representatives (CSR) to join us.
Give us a call to see what sets us apart and discuss how the next great move in your career could be joining our team at SLDART TRANSPORT.
Major Duties & Responsibilities
M-F Position 7am - 4:30pm / Occasional Weekend 24/hr on call shifts
Commission earning, 1% of your drivers Gross (Manage between 3-10 drivers )
• Using independent judgment and discretion, carry out assignments for SLDART TRANSPORT and its customers.
• Perform load planning, scheduling, routing, and track and trace. Analyze and schedule routes/loads for efficiency and cost effectiveness. Document with detailed trace notes and accurate data entry.
• Pursue optimal utilization of SLDART TRANSPORT resources (trucks, trailers, and drivers). Forecast and execute load schedules for in-house customers as well as work with brokers to complete backhauls.
• Maintain on-time service integrity with a goal of 100% on time. Continually monitor and update loads; actively communicate with drivers and customers to create timely visibility and awareness on load status, providing proper notification on delays and/or changes.
• Effectively and efficiently use the SLDART TRANSPORT/ AXELE PRO TMS and other tools to plan, communicate and manage workload. Ensure complete and comprehensive documentation from load order to billing; verify all driver submitted paperwork is legible, timely, and to customer requirements.
• Aggressively pursue and ensure 100% compliance with all DOT regulations regarding driver hours; keeping track of drivers to make sure they are following instructions and company rules.
• Participate in cross training and continuous skills development.
• Back up other CSRs to enable “total team” success.
• Perform other duties and responsibilities as requested. Desired Skills and Abilities:
• Must be confident, team-oriented, self-motivated and enjoy working in a fast-paced environment
• Ability to work independently or in a team setting
• Capable of working under tight time constraints in a high-volume environment with multiple priorities
• Strong problem-solving and decision-making ability
• Displays integrity, reliability, empathy, and a strong work ethic
• Possess excellent verbal and written communication skills
• Results-oriented; display sense of urgency
• Proficient in routing, costing, rating, and tracking
• Intermediate to advanced level of experience with Excel
• Knowledge of Transportation Management Systems; strong computer literacy
• Demonstrate a high degree of customer service
* Must Haves*
Computer with Duel Screens
Must have CSR Headset
