Mama Bear Designs Tumbler Care Instructions and Coating Drying time/Process time
All Items are sealed with a non-toxic, environmentally friendly and extremely durable water based coating. Your order will be packaged/shipped with a care card the includes the final cure date. Use should be limited to light use before the 30 day period is up (light handwashing and dried immediately)
Care instruction
s are provided with each order and must be followed to ensure a long life for your customized product.
• Do not soak
• Handwash only and dry immediately
• Not Dishwasher safe
• Not microwave safe
• Handcrafted with care- handle with care
• Dropping may cause cracking
• Avoid extreme temperatures (avoid leaving in hot care or fridge/freezer)
Production time:
As with most handmade items these products take some time to complete in order for the non-toxic coating the dry/cure properly. Orders are completed within approximately 21 days (depending on difficulty) after discussing and confirming your design choice as well as color schemes. This discussion and confirmation can take 1-2 days with proper communication. Larger orders (over 5 items) will require a longer production time. Each custom design item is handmade with love and no two items will be exactly the same. Items are carefully inspected before shipping for any errors or defects. However as with most handmade items slight imperfections are possible. This is part of an item being handmade. Shipping and Delivery:
Orders will be shipped to the address provided unless purchasing locally then arrangements to pick up your items can be made. There will be a shipping charge for all orders being shipped unless otherwise noted. Design Process:
Once inquiring and confirming your order, I will go over design ideas, color options (glitters, micas and paints) vinyl decal, font ideas and additional information if needed. I will keep you updated on the production steps of your order as it is important that what I create matches what you had in mind. Please do not hesitate to let me know if you do not like something or want to change something. Contact me with any questions or concerns you might have during the process. Returns & Exchanges:
Due to the customization and handmade nature of my products, no returns or exchanges are offered. I do however guarantee my work and will make exceptions on a case by case situation within 30 days of original purchase. A 50% non-refundable deposit is required prior to starting your order. The remaining balance plus shipping if applicable is due once completed.