03/10/2021
We are hiring!!
This is a Full-time position.
Office Hours: Monday-Friday, 6am-6pm
Work Hours: Flexible within Office Hours.
Freight Management, Inc. (FMI) is a third-party logistic provider headquartered in Anaheim, CA. Over the last 40 years, our business has grown from a North American based Transportation provider to a leading Global Transportation Provider/Consultant. FMI makes every effort to exceed industry standards by providing the highest level of service to our customers, customers’ customers and strategic partners.
Our logistics strategies and processes are always tailored to meet or exceed our customers’ requirements, by utilizing the latest information systems and advanced technologies.
SUMMARY
The non-exempt Customer Service Support person primarily assists the Customer Service Manager and Account Managers in maintaining the operations and integrity of the customer service department.
ESSENTIAL JOB DUTIES
Administrative work with independence in judgment, as well as speed and accuracy. Required typing speed is 35+ wpm. Active communication with account managers, clients, carriers, and Customer Service Manager on various projects worked on. Excellent interpersonal skills. Bilingual would be helpful in this position but not necessary. Keeps all information confidential.
Is responsible for Claims filing and resolution, managing customer return programs, booking loads for client, track & trace of loads, Project work, retrieving documents from carriers/clients.
All other duties assigned by the management, auditing, dispatching, accounting, and customer service.
QUALIFICATIONS
Required Education: High School Graduate with a minimum of 1 year related experience.
Experience working in an office environment. Must work well within a multi-cultural workforce and is professional, friendly, and reliable. Must demonstrate computer literacy and be able to communicate effectively (both orally and in written form). Must have prior experience in office setting answering phones and performing clerical tasks. Must have a current driver license and car insurance. Strong Computer skills, proficient in Excel and Outlook needed.
SKILLS
Trainable
Self-Starter
Organized
Proficient using PC
Intermediate Excel skills highly preferred
Interpersonal skills
KNOWLEDGE OF
Correct English usage, grammar, spelling and punctuation; modern office methods and procedures, equipment and filing systems.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to sit for long periods, minimal standing, walking and operate business equipment- computers. Rarely carrying weight over 5 lbs.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Typical office environment with low level noise exposure
Position is based out of the Anaheim, CA office with no travel.
Communication with employees and customers will be primarily conducted in person, via phone and email.
Job Type: Full-time
Target Salary: $14-$15 per hr. (Negotiable based upon experience.)
After successful completion of 90-day probation, the company offers the following:
Group medical and dental.
401K program.
Paid Vacation and Sick. Please provide resumes when applying.
We were among the first to provide this service from which we derived our name: Freight Management Incorporated (FMI) — to save businesses time and money on their total freight operations.
