22/04/2026
We are excited to announce the launch of our AI-powered travel chatbot, now available within the MerlinX Romania GDS platform, part of the Sabre–Merlin group. Built using Oracle Cloud Infrastructure and APEX, the solution combines advanced AI capabilities with real travel industry expertise and trusted data sources such as MAE, IATA, and global hotel partners.
Through direct integration with the MerlinX MDS web service, the chatbot might provides instant access to over 2 billion travel offers from Romanian and international tour operators. Available both on web and as a pop-up chat, it delivers real-time answers to customer questions — from travel logistics to personalized offers — anytime, 24/7.
With this innovation, we empower travel agencies to enhance customer experience, streamline operations, and focus on what truly matters: delivering expert advice and building meaningful client relationships.