21/11/2025
This notice serves as an important update regarding the Lagos State Government Call-Up process and terminal access requirements for Lekki Freeport Terminal (LFT).
All users are strongly advised to comply with the procedures outlined below to avoid access delays.
REGISTRATION PROCESS ON CALL-UP
1. Call-Up Registration Process
To gain access to the terminal, all trucks must complete the full Call-Up registration process:
1. Register trucks and drivers on the Call-Up platform.
2. Fund your Call-Up wallet and make the required payment via Call-Up / LFT VBS.
3. Proceed to the designated truck park for final biometric RFID tagging.
Only trucks that have successfully completed these steps will be flagged and granted terminal access.
2. System Integration Update
To support customers during the transition to the integrated Call-Up and Terminal Access System:
• Go-live date: 11th November 2025
• From the go-live date, only trucks fully registered and flagged by Call-Up will be allowed entry into the terminal.
• LFT has made efforts to ensure that your Call-Up appointment can be completed within our existing LFT VBS platform.
Please note: Any truck without completed registration will be denied access to the terminal route.
3. Required Customer Action
Following directives from Call-Up management, all users are strongly urged to complete the required Call-Up process immediately and ensure full compliance before the system goes live.
LIST OF APPROVED PARKS AND LOCATIONS
For your convenience, kindly find below the list of all approved parks alongside their respective locations:
1. Tal-Concept Park
From Epe, after Ibeju Town, and before the market, look for HFP Paving Stone. Turn in and ask for Tal-Concept.
2. Jancy Truck Park:
From Ajah side, at Kilometers 46 Lekki Epe express way, immediately after the Ibeju Lekki Local Government Area office
3. Gold Speed Park:
From Eleko inside, drive straight down pass Dangote Refinery Gate, and take the next right turn off the Coastal road. The Park is about 300m from Dangote Refinery Gate
FREQUENTLY ASKED QUESTIONS (FAQs)
This document contains a list of frequently asked questions and their corresponding answers.
Kindly note that the content is subject to updates in the e-Call-Up operational process and may be modified periodically as new information becomes available.
Definition of Terms
Term
Meaning
ATL
Authority To Load
TEP
Truck Entry Permit
VEP
Vehicle Entry Permit
TDO
Truck Delivery Order
RFID
Radio Frequency Identification
OTP
One Time Password
1. What is MyCallUp’s primary service?
MyCallUp specializes in providing innovative solutions for maritime logistics, particularly in optimizing truck management and traffic flow within Nigeria's busiest port zones.
2. Can MyCallUp’s solutions be customized for specific port requirements?
Yes. Our team works closely with port authorities and terminal operators to tailor our solutions to meet specific requirements and optimize efficiency accordingly.
3. How does MyCallUp’s Call-Up system work?
To learn about how the e-Call-Up system works, our contribution to sustainable transportation practices, and its benefits, please visit:
🔗 https://mycallup.com/services
4. I want to register on Call-Up
Transporters:
a. Visit www.app.mycallup.com.
b. Click on Sign Up, fill out the form, agree to our privacy policy, and submit.
c. You will receive an email to verify your email address and activate your account.
d. Once activated successfully, you will be directed to your dashboard.
Terminal and Park Operators:
a. Send your email address and phone number to [email protected].
b. You will receive an onboarding email within 6 hours.
5. How long does it take to be Called-Out after booking?
The time taken depends on the queue in the batching pool.
6. I have not been called out to the facility after 5 hours. What should I do?
Kindly contact the customer service team for assistance.
7. What park should I go to?
Go to the park you selected during booking. This information can be found on your booking summary and e-ticket.
8. I want to change my park after completing a booking.
Absolutely. Please reach out to our customer service team for assistance.
9. I can’t book on the platform.
This could be due to several reasons, depending on the error message received:
a). Truck issued a penalty:
• Pay off the penalties and try booking again.
• Note: Penalties are truck-based. Non-penalized trucks under your account can still book.
b). Network issues:
• Check your internet connection and try again.
c. No ATL:
• Contact your terminal to ensure your ATL has been uploaded, then try again later.
If you experience any other issues, please contact our customer service team and send the error message you received to help us reach a faster resolution.
10. My truck has an issue and I have been issued an ATL. Can I use another truck?
Yes, you can. Contact your terminal to request a change of truck.
11. I cannot meet the 48-hour deadline. Can I get an extension?
Cancel your booking and reschedule for a later date.
12. I don’t have an ATL/TDO/VEP yet. Can I book on your platform?
No. You cannot book without an Authority-To-Load (ATL). Please contact your terminal for assistance.
13. What is the maximum number of trucks I can add to my transporter’s account?
There is no maximum number of trucks, but all trucks must go through the verification process.
14. I can’t access the park.
This could occur due to several reasons:
a. Truck not called to park: Wait until you receive a notification.
b. Utility ticket booking: If the ticket is for utility, proceed directly to the terminal (no park or pregate required).
c. Barrier downtime: Known barrier issues are being resolved. Call-Up personnel are available at the park to assist.
d. Tampered or damaged RFID: Request another RFID. After verification, personnel will grant temporary access while processing your new RFID.
15. I want to cancel my booking. Will I get a refund?
If you cancel within 6 hours and your truck is not in-park, you will receive a 100% refund.
16. I want to remove a truck or driver.
Yes, you can.
Log in to your transporter account and select the truck or driver you wish to remove.
17. I want to replace a driver for one of my trucks.
Drivers are not tied to trucks. You can use any driver with any truck at any time.
18. I want to register a truck and driver on my account.
• Log in to your transporter account.
• Select Truck on the left panel → click Add Truck.
• Select Driver on the left panel → click Add Driver.
19. I am not receiving my OTP.
Confirm your email address or phone number.
If the issue persists, send an email to [email protected] using the correct contact information.
20. I forgot my password.
Use the Forgot Password option on the login page to reset your password.
CONTACT INFORMATION
Should you have any other questions or encounter challenges, please contact us via:
📧 [email protected]
📞 +234 916 998 3316, +234 916 998 3317
For further inquiries or assistance, you may also reach out to the Call-Up support lines or your designated LFT representative:
• Other Enquiry contact
KAZOLA INTEGRATED SERVICE
[email protected]
07039718224, 08027704969
