30/07/2026
Important Update to Our Valued Customers β€οΈ
We understand how disappointing and frustrating this news is, and we sincerely apologize for the inconvenience this situation has caused.
Unfortunately, this shipment was returned to Nigeria following a decision by U.S. Customs after inspection. While this decision was completely outside of our control, we recognize the trust you placed in us, and we are committed to supporting every affected customer through this process.
Our team will begin processing compensation once the shipment arrives back in Nigeria and all carrier and customs charges have been reconciled. Each affected customer will be contacted individually with their compensation details and available options, including re-shipment via DHL if preferred.
Thank you for your patience, understanding, and continued trust in Ella Logistics. We remain committed to serving you with transparency, accountability, and the highest level of care.
If you have any questions, please send us a DM or contact our customer service team.
With sincere apologies,
The Ella Logistics Team β€οΈ