27/03/2023
JOIN OUR TEAM: OPERATIONS CO-ORDINATOR
We are seeking a highly motivated and skilled Operations Coordinator to join our transport business. The successful candidate will be responsible for overseeing the day-to-day operations of the business, including collections, deliveries, quotes, customer service, staff training, vehicle maintenance, and other related activities.
RESPONSIBILITIES:
- Oversee and manage the daily operations of the transport business, ensuring that all collections and deliveries are completed on time and to a high standard.
- Provide quotes to customers and work closely with the sales team to ensure that customer needs are met.
- Respond to customer inquiries and complaints, providing a high level of customer service and resolving any issues that arise.
- Ensure that all staff are trained and equipped to carry out their duties effectively and efficiently.
- Manage the maintenance and repair of vehicles, ensuring that they are in good working condition at all times.
- Implement and manage processes and procedures to improve efficiency and streamline operations.
- Monitor and manage key performance indicators, such as on-time delivery rates, customer satisfaction, and staff productivity.
- Ensure compliance with all relevant laws and regulations, including health and safety and transport regulations.
- Manage budgets and resources effectively, ensuring that costs are controlled and resources are utilised efficiently.
- Work closely with other departments within the business to ensure that operations are aligned with overall business objectives.
REQUIREMENTS:
- 5+ years of experience in operations management.
- Experience in the transportation industry is an advantage.
- Strong analytical and problem-solving skills.
- Excellent communication skills, with the ability to liaise effectively with customers, staff, and other stakeholders.
- Self discipline and motivation.
- Ability to manage self and team.
- A strong customer focus and a commitment to delivering high-quality service.
- Strong organisational skills and the ability to manage multiple tasks and priorities.
- Ability to work under pressure and meet tight deadlines.
- Strong leadership skills with the ability to motivate and manage a team.
- In-depth knowledge of transport regulations and compliance requirements is an advantage.
- Proficient in Microsoft Office Suite.
- Valid driver’s license.
- Own transport is an advantage.
- Ability and willingness to work over weekends.
PLEASE DO NOT APPLY IF YOU DO NOT MEET THE REQUIREMENTS!
We offer a competitive salary as well as opportunities for career growth and advancement. If you are passionate about operations and are looking for an exciting new challenge, we want to hear from you.
To apply, please send your resume and cover letter to [email protected]. We thank all applicants for their interest, but only those selected for an interview will be contacted.
Join our team at Rix Transport and help us continue to deliver exceptional services to our customers!
