06/11/2025
Job Vacancy – Operations Executive
Vertex Logistics – Jordan
Company Description
Vertex Logistics is a trusted provider of comprehensive logistics and distribution services, supported by a dedicated Project Management and Consulting team. Through strategic partnerships, the company also offers expedited international and domestic transport and brokerage services, ensuring full visibility of goods movement through a single point of contact. With a global team of skilled professionals, Vertex delivers innovative solutions to meet diverse and evolving supply chain needs. The company empowers clients to unlock new opportunities and maximize the potential of their supply chains.
Role Description
This is a full-time, on-site role based in Jordan for an Operations Executive. The Operations Executive will oversee daily operational coordination with international agents and timely communication with customers regarding shipment status, documentation, and issue resolution.
Key Responsibilities:
• Coordinate with overseas agents to follow up on shipment schedules, documentation, and updates.
• Monitor daily shipments and proactively communicate status updates to customers.
• Resolve operational issues related to delays, documentation discrepancies, or customs clearance.
• Maintain accurate records of shipments, costs, and agent communications.
• Liaise with internal departments (e.g., sales, finance) to align on customer requirements and shipment details.
• Track and report KPIs related to shipment timelines, agent responsiveness, and customer satisfaction.
Qualifications
• Strong Interpersonal and Communication Skills to collaborate effectively with diverse teams and management.
• Must have 5 years plus experience in freight forwarding processes (air, sea, land).
• Analytical Skills to assess and improve operational processes and address logistical challenges.
• Detail-oriented with strong organizational abilities to manage multiple tasks efficiently.
• Attention to detail and problem-solving mindset.
• Ability to manage multiple tasks and prioritize under pressure.
• Strong written and verbal communication skills in English.
Applications accepted only at [email protected]
