02/10/2017
Truth stands out clear from Falsehood. Here is an e-mail from one who was a resident and what changes he wants for him to come back:
---------- Forwarded message ----------
From: doclaw
Date: 30 September 2017 at 21:09
Subject: REMARKABLE AND SELFLESS SERVICE TO CHAMPION CARE HOMES (at THABORE) BY DR M. E. RAFIQUE
To: Mohamed Essa Rafique
Cc: palaniswamy sunder raj , Nataraja Nadar Kanagavel
My dear Dr Rafique,
Due to the sudden and unforeseen expenditure that the family had to incur on account of my Mother's hospitalization, I was forced to pull out of Champion Care Homes, much against my wishes.
I have been wanting to write to you and express our dismay after we visited Champion Care Homes some time in the not too distant past and found that you were, for reasons which no one was willing to explain, no longer part of that organization.
To say that this was a shock, to Valsa & self would be an under-statement. I say this because Champion Care WAS YOU and all the blood, sweat and tears that you had poured into it was more than AMPLY evident.
I really liked that place for many reasons (we 'fell in love with' the place on our FIRST visit), as would be evident from my Testimonial which you had posted on your web-site (don't know if it is still there). I have in my emails to you and to the other Partners of Champion Homes expressed my liking for your Home and I had hoped that it would go from strength to strength.
What I liked about Champion Homes under YOUR direction were :-
1) The friendliness of the Staff, their devotion to duty and their ever-readiness to serve.
2) The cleanliness and the ambiance of the Home.
3) The LONG daily briefing sessions that you and the Staff had early every morning.
4) The get-up of the Dining Hall (simple but TASTEFUL), the VARIED menu every single day of the week, the tastiness of the food and the cheerful smiles on each of your kitchen / mess-hall staff, the meal TIMINGS and the MENU displayed for the week on the Mess-Hall Board.
5) The rooms were well laid out and cleaned each day (without reminders)
6) The air-conditioning and the TV were always functional.
7) MOST of ALL > what I appreciated the MOST was the PERSONAL and HUMAN touch that was evident in all activities at the Home. It truly was a CARE home (in the finest sense) during your time
8) Work on the roof was well in progress when I last saw the place and appears to have slowed down AFTER your departure
9) The 'needs' of a senior-citizen aren't too many and I was pleasantly surprised that everyone of them were visibly fulfilled ) 10) Another aspect that I liked was your willingness to listen to and absorb constructive criticism and practical suggestions and the fact that you had "copy-pasted" these into a separate file for future reference.
I'll reiterate this again UNEQUIVOCALLY, that I would love to come back to Champion if it gets back to the same ETHOS that existed in YOUR time - it'd take about 30 minutes max to figure out what is happening and the worth of the place. Sadly, WITHOUT malice to anyone, such is NOT the case presently as staff will always 'remain staff' and CANNOT fit into the shoes of a Resident Manager, no matter how dedicated / honest they are.
If we are NOT careful, the good name that Champion has earned can VERY EASILY be lost in a flash; wish this will NEVER happen.
After 31 years in the Air Force, the bulk of it as a fighter-pilot, a ground instructor, a flying instructor and a Chief Flying Instructor, I firmly believe that any organization runs on the engine of its top man's VISION, DEDICATION, DOGGEDNESS and HUMANENESS, among other qualities.
You have displayed this in AMPLE MEASURE, I must say, during the 4-5 times that we interacted and also through the innumerable emails we exchanged.
I wish that all goes well for you and Feroza.
With Best Wishes and Warm Regards,
"Doc" Lawrence
Wg Cdr DR Lawrence,
G-74 Jal Vayu Vihar,
Mundamveli, Kochi - 682 507