15/08/2026
✈️ When Things Don’t Go To Plan — Having Plan B Matters
Heathrow has been hit by another unexpected disruption this morning, 15 August 2026.
A burst water main has caused flooding around the passenger terminals, with road access to Terminals 2 and 3 restricted.
This morning, we had a customer heading to Terminal 3 for an international flight. If we simply headed to Terminal 3, we would be stuck in the tunnel forever and missed the flight.
After discussing the situation with the customer, we quickly changed the plan and diverted to Terminal 5 instead. From there, we advised the passenger with the onward transfer to Terminal 3 using Underground.
It wasn’t exactly how we had planned the journey, it wasn’t the easiest for the customer, it wasn’t comfortable at all.
But it meant the customer still arrived the checkin desk well before it closed, and managed in less pressure. 👍🏻
This is exactly why we always recommend allowing plenty of time when travelling to the airport and wherever else.
🚗 Road closures happen.
✈️ Flights get delayed.
🚧 Accidents happen.
🌧️ And sometimes, something completely unexpected happens at the airport itself.
You can’t control everything.
But having enough time gives you options when something does go wrong.
We don’t simply follow the original booking and hope everything works out. We keep an eye on the situation, communicate with our customers and, where possible, look for alternative arrangements when the original plan is no longer suitable.
Because at the end of the day, we’re providing a service — not simply a car from A to B.
And if you have an upcoming airport or cruise transfer, feel free to get in touch with us.
📱 We’ll be happy to discuss your journey and help you plan ahead.
ATC Travel UK — more than just getting you from A to B.
Terms & conditions apply.
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今次真係「Dry到爆」🥵
今朝 Heathrow 爆水浸左半個Terminal,一般做法當然就係直接封左去Terminal 2 同 Terminal 3 條路,攪到全世界唔洗入去。
今日客人唔好彩就係CX252(中午機)返香港,撞到應一應。我地渣緊車上機場果時,就收到通知話T3封左路。同客人分析完之後,客人同意係T5落車再轉地鐵。呢個應該係當刻最安全做法。
雖然最後比我哋原本預計嘅時間遲咗少少,但最重要係:客人可以checkin到👍
呢啲就係好好例子,點解我地會叫客人提早出發。當然,唔塞車、冇特別事就要係機場座,但唔好彩,就會miss左班機。
🚗 道路可以突然封閉
✈️ 航班可以突然延誤
🚧 路上可以突然發生事故
🌧️ 機場亦可以突然出現我哋完全預計唔到嘅情況
好多事情,我哋控制唔到。
但如果預留多一點時間,當事情出現變化時,我哋就會有更多選擇。
我哋唔係單純跟住 booking 上面原本嘅時間出車,然後希望一路順順利利。
我哋會留意交通及機場情況,同客人保持溝通;如果原本嘅安排唔再適合,亦會盡量一齊諗其他可行方案。
因為對我哋嚟講,我哋提供嘅唔只係一架車由 A 點去 B 點。而係由你出發之前,到你安全抵達目的地,盡量幫你處理好沿途可能出現嘅問題。
有時候,多出嗰一個鐘,真係可以令成個旅程安心好多。
如果你有即將出發嘅機場接送、郵輪碼頭接送,或者其他旅程需要,歡迎隨時聯絡我哋。
📱 我哋樂意同你傾下行程,亦可以一齊預早諗定不同情況下嘅安排。
ATC Travel UK — 唔只係由 A 點送你去 B 點,而係希望由你出發,到抵達,都有人幫你睇住,令你安心、放心。
受有關條款及細則約束。
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ATC Travel Limited
📧 email: [email protected]
💬 whatsapp: 07981 811218
📲 tel / SMS: +44 (0) 7981 811218
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