Spiral Galaxy Games Ltd

04/09/2026

Fulfilment Update 04/09/2026

We've had a slightly shorter week this week as Spiral was closed on Monday due to a Bank Holiday, but we've been well on the way to processing and dispatching a number of orders and as busy as ever!

If you've reached out to us with a query, we will get back to you as soon as we can although we're aware responses are taking a little longer than we would like and we're working to get to you as soon as possible.

If you haven’t received your order within 10 days of receiving your dispatch notification email, it is vital you contact our team immediately on [email protected] so that we can raise any issues with the couriers as quickly as possible.

Please note if fulfilment has started for your project, please wait until the initial dispatch has completed before getting in touch with regard to whether your order has been dispatched, as we will still be in the process of shipping these.

Have a good weekend!

28/08/2026

Fulfilment Update 28/08/2026

A very busy week this week at Spiral with lots of projects now completed! We've taken a few projects off this list that have been on "En Route" for a while, and replaced these with projects that are due into the warehouse sooner, but those projects will be back on the chart once the others are finished.

Next Monday 31st August is a Bank Holiday here in the UK, so we won't be back in the office until Tuesday 1st. Please bear with us over the next few days as we catch up with the correspondence that comes through today and over the weekend!

If you haven’t received your order within 10 days of receiving your dispatch notification email, it is vital you contact our team immediately on [email protected] so that we can raise any issues with the couriers as quickly as possible.

Please note if fulfilment has started for your project, please wait until the initial dispatch has completed before getting in touch with regard to whether your order has been dispatched, as we will still be in the process of shipping these.

Have a lovely (long) weekend!

21/08/2026

Fulfilment Update 21/08/2026

Hope everyone is having a good week!

We've got a lot of address confirmations for upcoming projects going out this afternoon so do keep an eye on your emails coming through! We're currently heading towards a busy period in the warehouse as we've a lot of projects landing at the same time, and at this stage it's hard to know which ones will be the first to ship out.

If you've received an address confirmation, we are looking to start dispatch within the next 1-2 weeks so if your order doesn't dispatch immediately from next Monday please don't be alarmed as these will just be in our dispatch queue and will be out at the soonest opportunity. You don't need to reach out to our customer service until the project shows as "Initial Dispatch Completed" as it would be in this case that you should have then received a dispatch confirmation email and tracking number.

If you haven’t received your order within 10 days of receiving your dispatch notification email, it is vital you contact our team immediately so that we can raise any issues with the courier as quickly as possible.

Please note if fulfilment has started for your project, please wait until the initial dispatch has completed before getting in touch with regard to whether your order has been dispatched, as we will still be in the process of shipping these.

Have a lovely weekend!

14/08/2026

Fulfilment Update 14/08/2026

It's been another warm week here at Spiral, although it looks as though it will be cooling off over the weekend! Just a brief update for this Friday, as projects continue to ship out of the warehouse with a number due to begin next week.

If you haven’t received your order within 10 days of receiving your dispatch notification email, it is vital you contact our team immediately on [email protected] so that we can raise any issues with the couriers as quickly as possible.

Please note if fulfilment has started for your project, please wait until the initial dispatch has completed before getting in touch with regard to whether your order has been dispatched, as we will still be in the process of shipping these.

Have a lovely weekend!

10/08/2026

The first of the new codename display tables are arriving in stores now, and they look fantastic!

Brand-new Codenames display stand and a full restock of all base Codenames games and addons available in-store and on our website now!

Thanks Czech Games Edition!

07/08/2026

Fulfilment Update 07/08/2026

Hope everyone is having a good start to their August! Our current ongoing projects and their status are as below.

Outgunned Superheros [Two Little Mice] has now been moved to Paused as we await the remaining stock from the publisher to finish this off. Once it arrives on site we will be able to send out the rest of the orders as soon as possible however please be aware there's no ETA for this currently.

If you haven’t received your order within 10 days of receiving your dispatch notification email, it is vital you contact our team immediately so that we can raise any issues with the courier as quickly as possible.

Please note if fulfilment has started for your project, please wait until the initial dispatch has completed before getting in touch with regard to whether your order has been dispatched, as we will still be in the process of shipping these.

Have a lovely weekend!

31/07/2026

Fulfilment Update 31/07/2026

Please find below the current status of our ongoing projects!

While we begun the fulfilment for Outgunned Superheros [Two Little Mice] with the stock we had available at the request of the publisher, we unfortunately cannot continue as we're waiting for the rest of this to arrive in the warehouse. If you haven't yet received your dispatch confirmation, this is due to missing items so we are unable to proceed until the publisher has sent these to us. We don't currently have an ETA for this stock nor any additional information on when these orders will dispatch yet, however we will be able to continue this project once the stock is on site.

If you haven’t received your order within 10 days of receiving your dispatch notification email, it is vital you contact our team immediately so that we can raise any issues with the courier as quickly as possible.

Please note if fulfilment has started for your project, please wait until the initial dispatch has completed before getting in touch with regard to whether your order has been dispatched, as we will still be in the process of shipping these.

Have a lovely weekend!

24/07/2026

Fulfilment Update 24/07/2026

Several Projects completed this week with something of an avalanche of projects inbound ..

Couple of notes for you this week:

Outgunned is largelky complete but there are still a couple of items we are awaiting. This is down to slow logistics pathways largely resulting from the current global situation. Unfortunately there's not a lot the publisher or Spiral can do to speed these up!
Distilled Cocktails has landed and is now in inventory and sort. Hoping to have this one starting next week.
ICE and Founders is now on our list of inbound projects, expected to land with us next week and then begin dispatch the following week.

If you haven’t received your order within 10 days of receiving your dispatch notification email, it is vital you contact our team immediately so that we can raise any issues with the courier as quickly as possible.

Please note if fulfilment has started for your project, please wait until the initial dispatch has completed before getting in touch with regard to whether your order has been dispatched, as we will still be in the process of shipping these.

Have a lovely weekend!

17/07/2026

Fulfilment Update 17/07/2026

Hope everyone is having a lovely week!

Just as an update regarding the orders for Bullet Cubed [Level99], this project is reaching the final stretch. We had a number of parcels returning to us from the EU due to an issue relating to the publisher's EU VAT credentials, however this has now been resolved and the returned parcels have now been reshipped. Unfortunately there are some more that are still in the process of returning to us, but we will get these back out of the warehouse as soon as we can. There are also a handful of orders that are currently waiting for additional stock before we can get these dispatched, and we're working with Level99 on this and plan to ship these as soon as possible. Please rest assured that we're doing everything we can to make sure these orders are in the hands of backers soon!

If you haven’t received your order within 10 days of receiving your dispatch notification email, it is vital you contact our team immediately so that we can raise any issues with the courier as quickly as possible.

Please note if fulfilment has started for your project, please wait until the initial dispatch has completed before getting in touch with regard to whether your order has been dispatched, as we will still be in the process of shipping these.

Have a lovely weekend!

10/07/2026

Fulfilment Update 10/07/2026

Another very hot week for us here at Spiral!

We are aware that there are a number of backers for Bullet Cubed [Level99] who have received notification that their parcel is returning to us. This is something we're in the processes of resolving, and we're working with the publisher to get these orders back on track as soon as possible.

If you haven’t received your order within 10 days of receiving your dispatch notification email, it is vital you contact our team immediately so that we can raise any issues with the courier as quickly as possible.

Please note if fulfilment has started for your project, please wait until the initial dispatch has completed before getting in touch with regard to whether your order has been dispatched, as we will still be in the process of shipping these.

Have a lovely weekend!