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GWR We are GWR. Here to help between 06:00 and 23:00 Monday to Friday, and 07:00 and 23:00 at weekends. Your Train adventures start here! We're here to help.

If you have a question about our service, send us a message and we will get back to you as soon as we can. If you have a comment about a member of our team please email us at [email protected]. Posts or comments about, or images of our staff, may be removed to protect their privacy. Customer Service: Call us on 03457 000125

Lost Property: Make a report at www.missingx.com and we will use this to contact you if your item is found or handed in. Assisted Travel: 0800 197 1329

Booking Support: 03457 000 125 (open 06:00 to 23:00 - includes group bookings, season ticket renewals, reservations and sleeper bookings)

We need your vote! 🙏⏰ There are just hours left before the World Cup of Stations top 20 is cut down to the final five at...
10/14/2026

We need your vote! 🙏

⏰ There are just hours left before the World Cup of Stations top 20 is cut down to the final five at midnight tonight. Every single vote today could make the difference. Only the leading station from each regional group will go through, so we're asking you to get behind our incredible stations: Par, Crediton and Yatton.

🌱 Par is changing lives through volunteering, giving local people opportunities to build skills, confidence and independence through gardening, customer service and passenger assistance.

🎵 Crediton has transformed former station buildings into a thriving community café and inclusive music and arts hub, helping people with learning disabilities and autism build friendships and feel a sense of belonging.

🚲 Yatton brings together volunteers, a social-enterprise café and a community cycling hub, helping people gain confidence, independence and new connections through accessible, sustainable travel.

These stations are about far more than trains. They're bringing communities together, creating opportunities and making a real difference to customers and local people every day.

✅ Vote now: https://www.raildeliverygroup.com/our-services/celebrating-the-railway/world-cup-of-stations.html

📢 Please vote for Par, Crediton or Yatton and share this post. With the midnight cut-off fast approaching, every vote counts.

⚠️Customers travelling through the Cheltenham and Tewkesbury area at weekends during October are advised to check before...
10/09/2026

⚠️Customers travelling through the Cheltenham and Tewkesbury area at weekends during October are advised to check before they travel.

🚧Network Rail is renewing track and GWR services will be affected from 10 to 11 and from 17 to 18 October.

🚌Replacement road transport will operate between Gloucester and Cheltenham Spa/Worcester Foregate Street, plus to/from Birmingham New Street.

✅Customers are advised to plan their journey in advance at GWR.com/check and allow extra time.

➡️Full details at gwr.com/upgrade

10/09/2026
10/08/2026

☎️ Our control team never know what will be at the end of a phone call!

👀 Take a peek behind the scenes at the beating heart of the Great Western route in our latest episode of Beyond the Journey!

➡️ Full episode at https://www.youtube.com/watch?v=JMyzJejM1pg

⚠️ Customers travelling through Wiltshire between Saturday 10 and Friday 16 October are advised to check their journey b...
10/08/2026

⚠️ Customers travelling through Wiltshire between Saturday 10 and Friday 16 October are advised to check their journey before they travel at GWR.com/check

👷Network Rail is renewing track near Pewsey. Some journeys will take longer and buses will replace trains on parts of the route.

➡️ Reading to Newbury/Bedwyn trains will run as normal

➡️ Buses will replace trains between Pewsey and Swindon, where you can connect with other train services

➡️ Trains between London Paddington and Plymouth/Penzance will be diverted meaning journeys will take longer

➡️ Buses will replace weekday trains between Chippenham and Westbury/Melksham

For more information go to gwr.com/upgrade

10/07/2026

When Okehampton Interchange finally opens and you’re VERY excited to hand out the goodie bags 🏃

The first episode of our Beyond the Journey series is out now: https://www.youtube.com/watch?v=2gVovuQ_tt0

Network Rail Devon County Council

10/06/2026

There’s never a dull day on the railway!

🚆 When things don’t go to plan, it’s our Control team keeping a cool head and the network moving.

Tune in to the latest episode of Beyond the Journey and go behind the scenes with the team making sure everything stays on track 🛤️

Watch the full video at https://www.youtube.com/watch?v=JMyzJejM1pg

Network Rail

10/02/2026

🍂Seasons change but the effort our teams put in to maintain your railway is consistent ☀️

Check out our latest episode of Beyond the Journey and find out how we keep everything on track when the heat is on and the leaves are falling.

Watch the full video at https://www.youtube.com/watch?v=j_C7ml7ZCIg&t=67s

South Wales is a land of legends just waiting to be discovered. From the Legends Merlin and King Arthur, to Fairies and ...
09/29/2026

South Wales is a land of legends just waiting to be discovered. From the Legends Merlin and King Arthur, to Fairies and Coblynau. Explore the extraordinary with Great Western Railway.

Book now at GWR.com/Legends

09/24/2026

When the heat is on, the railway has to keep moving ☀️🚆

Take a behind-the-scenes look at the work Network Rail and Great Western Railway do to keep the tracks, trains and passengers moving safely through hot weather.

Our newest episode of Beyond the Journey is out now!
https://www.youtube.com/watch?v=j_C7ml7ZCIg

Address

Milford House, 1 Milford Street
Milford, CT
SN11HL

Opening Hours

Monday 6am - 11pm
Tuesday 6am - 11pm
Wednesday 6am - 11pm
Thursday 6am - 11pm
Friday 6am - 11pm
Saturday 7am - 11pm
Sunday 7am - 11pm

Telephone

+443457000125

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