12/10/2026
Where are your technicians' available hours going?
Technician time comes in layers:
🕒 Available: the hours a technician could work
🕒 Attended: the hours they were on site
🕒 Productive: the hours spent on jobs
🕒 Sold: the hours charged to customers
🕒 Invoiced: the hours that actually made it onto an invoice
The gap between each layer tells a story.
It's also worth separating two measures that often get mixed up. Utilisation is how much of a technician's attended time went on productive work. Efficiency is how the time they took compares with the time sold for the job.
A technician can be fully utilised and still inefficient, or efficient but under-used. You need both to see the full picture.
See technician reporting in action. Get in touch for a VAPTA demo.