27/09/2026
📢 Gas Leak at Western Docks – Service Update
Following the major gas leak at Dover Western Docks, we can confirm that the leak has now been located and repaired. Engineers continue to carry out safety checks along the gas line and are working 24/7 to identify and resolve any further issues.
Current service status:
🚛 Dover FSA remains open, but the main building is temporarily closed while safety checks continue.
🅿️ Parking for vehicles not attending for customs formalities is currently unavailable. Alternative parking is available at Motis Cheriton Parc.
🚻 Main building facilities, including reception, café, showers and toilets, remain unavailable. An external toilet facility is available.
✅ Motis Freeflow Customs Services remain fully operational, with teams working from temporary onsite facilities and remotely.
📄 Freeflow customers should experience minimal disruption to customs services.
🚛 Non-EU vehicles requiring T1 discharge at Dover FSA may access the site and wait onsite until the service is available.
This is a Western Docks site infrastructure issue outside Motis’ operational control. We are working closely with all relevant parties to minimise disruption and restore full services as quickly and safely as possible.
We’ll continue to provide updates as soon as we have further information.