20/09/2023
π What types of vehicles do you have in your fleet, and can I choose a specific one for my trip?
We have a diverse fleet ranging from standard sedans to luxury vehicles and minibuses. You can certainly choose a vehicle based on availability and your requirements.
π³ How do you determine fares, and what payment methods do you accept?
Our fares are determined based on distance, time, and type of vehicle chosen. We accept all major credit/debit cards, and payments can also be made via our pre-book service.
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How far in advance do I need to book? Is there an online platform for reservations?
It's advisable to book as far in advance as possible. We offer an intuitive online platform for booking needs.
βοΈ How early should I book an airport transfer, and what if my flight is delayed?
For airport transfers, booking at least 24 hours in advance is recommended. In case of flight delays, inform us, and we'll adjust your pickup time without extra charges.
π§ββοΈ How do you select and train your drivers? Can I request a specific driver?
All our drivers undergo rigorous background checks, training sessions, and regular evaluations. While we can't always guarantee a specific driver, we'll do our best to accommodate your request.
π§Ύ Can I get an itemized receipt for my journey? Do you offer corporate accounts or bulk booking discounts?
Absolutely, an itemized receipt will be provided after every trip. We do offer corporate accounts with special rates for frequent travellers.
π Do you operate 24/7? Are there any additional charges for late-night or early-morning bookings?
We operate 24/7 to serve you anytime. There's no additional charge for late-night or early-morning bookings.
πΎ Do you offer services for passengers with special needs? Can I travel with my pet?
We aim to make every ride accessible. Please inform us in advance of any special needs or if you're travelling with pets, and we'll make the necessary arrangements.
πΈ Do your vehicles come equipped with child seats? Can I bring my own?
Some of our vehicles come equipped with child seats. If you have a specific child seat in mind, you're welcome to bring your own.
π What's your cancellation policy? Are there any fees associated with changes or cancellations?
Cancellations made more than 2 hours before the scheduled pickup time won't incur a fee. For shorter notice, a minimal fee might be applied.
ποΈ How far outside of London can I book a ride? Are there additional charges for longer distances?
While our primary service area is London, we can cater to longer distances on request. Extended journeys might come with an additional fare.
ποΈ Can I request additional stops during my journey? Is there a charge for waiting time?
Additional stops can be accommodated with prior notice. Waiting time charges may apply after an initial 15-minute grace period.
π± Is there a helpline or support chat for app or website-related queries?
Our helpline is available 24/7 for technical assistance or queries related to our service.
π€ How can I provide feedback about my journey or raise any concerns?
We value your feedback! You can reach out through our website or helpline. We're always keen on improving and addressing any concerns.
π¦Ί What safety measures and protocols are in place for your vehicles and drivers?
Safety is paramount at Necti Cars. All our vehicles undergo regular checks, and our drivers are trained to follow best practices to ensure your safety.