13/10/2026
π¦ A delayed or missing parcel can leave your team chasing answers as well as helping the customer.
Citizens Advice's November 2025 research found that 37% of recipients surveyed had a problem with their latest delivery. The survey covered people who had received a parcel from one of the UK's five largest delivery companies.
Clear delivery instructions and the right service help. It also pays to know who to contact when something goes wrong.
At CSM, your named account team can help chase delivery issues. You can also access UPS, DHL and DPD through one account.
Talk to us about your business shipping:
π https://www.csmlogistics.co.uk/contact-us