Office of Rail and Road - Rail compensation super-complaint

Office of Rail and Road - Rail compensation super-complaint On 21 December 2015 Which? We had 90 days to make our assessment and report on our findings, recommendations and any proposed further steps.

submitted a super-complaint to us raising concerns that most delayed rail passengers are not aware of, nor apply for, the compensation to which they are entitled and that there are features of the passenger rail market in Great Britain, including certain conduct by TOCs and the limited competition to franchised operators on many lines, that contribute to this. Our response report

Our response rep

ort:http://orr.gov.uk/__data/assets/pdf_file/0009/21141/which-super-complaint-response-report.pdf, published on 18 March 2016, recommends a package of measures to deliver results for consumers. Find out more at: http://orr.gov.uk/info-for-passengers/complaints/rail-compensation-super-complaint

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The Office of Rail and Road is the independent safety and economic regulator for Britain’s railways and monitor of Highways England. We are responsible for ensuring that railway operators comply with health and safety law. We regulate Network Rail’s activities and funding requirements, regulate access to the railway network, license the operators of railway assets and publish rail statistics. ORR is also the competition authority for the railways and enforces consumer protection law in relation to the railway. We are also responsible for monitoring Highways England's management of the strategic road network – the motorways and main 'A' roads in England. ORR is a non-ministerial department.

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