29/05/2026
🚖 A MESSAGE FROM KIRKCALDY CABS 💛
As a company, we strive every single day to deliver one of the best taxi services in Fife, if not the best. That means keeping thousands of bookings moving every week, 24 hours a day, while trying to provide the level of service our customers expect from Kirkcaldy’s Favourite Taxi Company. 💛
But let’s also be honest… sometimes things don’t go perfectly.
There are occasions where customers don’t come out at the time their taxi arrives, and unfortunately this can create a knock-on effect across the operation. While one booking may only be delayed by a few minutes, those delays can quickly impact other customers waiting on their taxi too.
During this time, our Operators are working flat out behind the scenes:
📞 Answering calls
🚖 Reallocating bookings
📍 Monitoring drivers
⏱ Trying to keep the schedule moving as smoothly as possible
One thing many people don’t realise is how our current phone system works. If all Operators are already on active calls, anyone else phoning in will still hear a ringing tone. After waiting, some people understandably think we’re ignoring calls, but the reality is the exact opposite. We’re already helping other customers at that moment.
Yes, calls can sometimes be missed because of this, and we fully acknowledge the frustration that causes.
That’s exactly why we’re investing in a brand new automated voice telephone system, designed to ensure calls are handled more efficiently and bookings are not missed moving forward. 📲☎️
Most people also know how proactive we are on Facebook, Love Kirkcaldy, and social media in general. We actively promote our business, our staff, our community work, and the people who support us.
Unfortunately, there is a very small group of individuals who seem determined to turn every post into negativity, criticism, or personal attacks.
What’s even more disappointing is that some of those involved are actually business owners themselves.
At the end of the day, we’ll continue focusing on what matters most:
💛 Supporting the community
💛 Improving our service
💛 Investing in better systems
💛 Promoting local business
💛 Keeping the Langtoun moving 24/7
Because the overwhelming majority of our customers know exactly what Kirkcaldy Cabs stands for. 🚖💛
