12/10/2022
Why bigger is not always better… or the advantages of using a smaller transport company.
I’d like to tell you of three real situations we found ourselves in this week:
1) Hannah, a chain restaurant manager in Portsmouth, called us in Brighton having been recommended by another local restaurant.
She was looking for a super urgent transfer of food with collections from three other premises.
She had spent all morning failing to get through, being put on hold and being told there was no one available that day.
We answer the phone. Any time. We try to keep an emergency transport van available at all times. We were on our way with 30 mins AND it turns out were less expensive!
2) We delivered frozen elderberries for the lovely folk at Silverhill Farm. The owners came too in their vehicle.
When we got there, the newly installed freezer was nowhere near the required temperature.
We were asked if we could stay for 3 hours to maintain the freeze in the van until an engineer arrived. Our answer was of course!
We offer flexibility, a genuine understanding and sympathy for your situation, and drivers that are willing to help save a crop.
3) We delivered to Chelsea FC and then Harrods for a local pie company. They asked us to collect ingredients on the way back.
The driver happened to hear that pastry in particular was urgently needed.
The goods were loaded at the supplier and paperwork handed over to the driver. He noticed that there seemed to be no pastry on the invoice.
He contacted our customer direct, and as a result uncovered a problem with the order. He was asked if he could wait two hours while the issue was sorted. The answer was Of course!
We have resourceful, thinking drivers who give a damn about what they are doing and care about our customers.
Of course we cannot always stay for hours to sort an issue, but we ARE willing, and will always genuinely do our very best for our customers and their businesses.
Are you ready to call ColdVan Ltd to experience the difference?
07711 152 600
“Delivering foodstuffs as you would deliver them yourself”