13/08/2019
Department: Customer Service
Reporting to: Customer service Manager
Salary: As per candidate profile
Job purpose:
Closely working attached to the Customer Service Team, the target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction correlated with the warehouse team.
Full training period assist as per our core business, our clients and company IT tools will be given.
Working place will be in warehouse in Yuen Long and office in Kwai Chung, Hong Kong.
MAIN DUTIES AND RESPONSIBILITIES
1. Attached to the Customer Service Team : daily communication, follow-up and reporting between customers, our warehouse team in order to make sure that everybody is on the same understanding about logistics operations in term of productivity, priority, organization.
2. Inbound/outbound management and follow-up using company IT tools (PO management).
3. Coordination work within all parties as warehouse, client and freight forwarder to execute correctly and in a time frame sequence all logistics appointment : inbound/outbound
4. Customer consulting
5. Clients activity reporting to the Customer Service Team and the Logistics Warehouse Supervisor in order to planify the warehouse activity in daily basis and follow-up.
6. Handle Import/Export Customs declaration though Tradelink system, Re-Export Certificate of Origine, CITES certification as per our clients requirements.
7. Update SC2 documentation as marketing support, communication tools, SOP, training etc.
8. Any ad-hoc duties upon required
Requirements:
• Cantonese, Mandarin and English command (speaking, reading)
• Good communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Good command in MS office application
Company Profile:
SC2 Supply Chain, French company established in 2005 and the logistics branch of the Herport Group, designs and administrate Supply Chain solutions for the retail industry.
Our team consists of supply chain experts, purchasing management, international development and textile computer divided in several distribution centers worldwide: Paris, New-York, Dubai, Shanghai, Hong Kong.
To apply please sent your English resume and motivation letter to [email protected].