09/05/2023
SEF appointments... what a long, strange trip it's been.
For those not familiar with the process of moving to Portugal, there are several milestones on the road to gaining residency. The first is applying for your visa. It can be confusing, and there are a lot of moving parts to an application. It's generally the step that causes the most grief among applicants. It took us quite a while to complete our applications, but we managed it without undue stress.
Milestone two is being approved for the visa, and having it inserted into your passport. This one wasn't totally smooth for us, but it went fairly quickly, and (except for needing to return to the US to get the actual visas affixed) it was fairly straightforward.
The third milestone is having an appointment with SEF, the Portuguese Immigration and Borders Service. They review your documents in-person in Portugal to make sure you meet the requirements for residency, and if so, they mail your residency card a few weeks (or months) later.
This is where our journey took an abrupt turn from a paved road to a bumpy cobblestone track.
Your appointment with SEF is generally set up in the system when they issue the visa. In fact, most visas have a custom web address printed on them that takes you to your appointment page on the SEF website. Even though we applied at the same time and are together in every sense, my appointment was set for April 5 in Lisbon. Angela's wasn't until May 2 in Viana do Castelo, a seaside town about a half hour from where we live.
I dutifully got on a train from Braga to Lisbon before dawn on April 5. After a 3.5-hour ride to the city center and an Uber to the suburb of Odivelas, I discovered that SEF had gone on strike that morning, and the office was closed for the day. I muttered some phrases I won't repeat here, but mostly I chalked it up to experience and headed home after a nice lunch with my friend Sergio.
Others who had been through a SEF strike advised me to sit tight and wait for the email that I'd been automatically rescheduled. So, I did. That meant religiously checking my email spam folders, trash folder, etc. every day to make sure the message wasn't weeded out. I also checked the website every couple of days in case they notified me that way.
For days, nothing.
Then on April 18, I finally saw a new appointment listed on the website. Yessss!! When was it? April 15. Nooooo!!!! Somehow, they didn't notify me until after the appointment had passed. So, what next?
Some people have had luck going with a spouse or partner when they had their appointment and asking to be included in the process. This is where I began to be happy that Angela's appointment was so far after mine.
On May 2, we got a car to Viana do Castelo to try and put it all to bed. I explained the situation to the guy doing SEF check-ins at the door of the small office, and he said he'd ask if they could see me along with Angela. I explained again when she was called into the office, and the lady processing her nodded and asked me to wait outside until Angela was finished.
The good part was that her appointment was very quick - maybe 20 minutes, and she was ready to pay and leave. I nosed my way back in at that point, and once again asked politely if they could take me as well. The SEF agent asked if I had an appointment, and after a huge mental sigh that I tried hard to keep off my face, I said no, and told her the whole story. She just shook her head and said sorry, but if I didn't have an appointment somewhere in the country for that day, there was absolutely no way they could see me.
My inner American wondered what sort of twisted system has full access to nation-wide records, but only on the day the applicant was scheduled to be seen. I have learned, however, not to try and apply logic where bureaucracies are concerned. Down that road lies only madness.
Better to nod and agree when I was advised to keep calling the main SEF number until I got through and book a new appointment that way. The agent and I had a good laugh about that. Nobody knows how tangled and opaque SEF systems are better than their employees. It's possible to call them hundreds of times without getting through once. I won't lie, although I was ecstatic that Angela had been approved so easily, I was fairly dejected on my own behalf.
On the way home, Angela mentioned that she'd seen an immigration attorney being discussed on our local Braga expats Facebook group, and that maybe I should give her a call and see if anything could be done.
And right there, our story turns back out onto fresh, smooth pavement. The attorney agreed to help. All I had to do was purchase a document review package of services, and they would include making the appointment for me as part of it. It's never a bad idea to have another set of eyes look over the mountain of paperwork, and for 300 euros, I thought it was a reasonable deal.
Within hours, they had not only booked me a new appointment for the next week, but had gotten it in Braga as well - a 5-minute ride from our front door! We went this morning, and after a short wait, I had my interview. If anything, it was even faster than Angela's.
Now, we are finally both entered in the system, and awaiting the mail delivery person to bring our prizes in the form of two beautiful residency permit cards.
There you have it. Easy-peasy. Nothin' to it.