14/10/2026
In a world shaped by disruption and geopolitical uncertainty, agility is no longer optional. Customers need reliable schedules, greater visibility, smarter planning tools, and partners who listen and adapt.
In our Customer Experience Survey we want to understand what quality must look like tomorrow. Your feedback has already helped us move forward: with continuously updated Live ETA information, around 90% schedule reliability through Gemini, smarter route planning with Service Explorer, and a faster, more intuitive digital journey.
Now we want to hear from you again. If you have received an invitation, just a few minutes are enough to make a difference. Your feedback helps us understand what works well, where we must adapt, and how we can continue raising the bar on our journey to become your Undisputed Number One for Quality.
Thank you for sharing your experience and helping us shape what comes next.