Think future - now

19/12/2023

Cutting edge retailing for aviation and travel - customers should demand nothing less

Thank you to the amazing panel members - a real "super panel": Nicol Seifertová BA MSc at Václav Havel Airport Prague / Letiště Václava Havla Praha, Paul Carroll at Air Asia, Nick Redpath at Airport Dimensions and Mitchell Fordham at eSIM Go.

We realised we brought together more than 60 years of / / / and retailing experience coupled with a lot of innovative spirit and openness to share our insight and current innovative approaches to showcase what cutting edge can look like in aviation and travel.

And how putting the customer at the centre and innovating automatically results in higher customer satisfaction and stickiness as well as increased revenues.

Thanks to technology there are no limits anymore to and commercial creativity, creating a seamless journey across touch points and across partners.

We also touched upon crossing physical and digital boundaries, marketplace and social commerce, the increasing importance of mobile and the metaverse, and what it takes to achieve the transformation to truly put the customer and digital at the centre. And more.

A big thank you to the organisers of a truly personal, inspiring and impactful event in Singapore, Daniel Coleman, Ross Falconer, Corrie Thompson Ryan Ghee Future Travel Experience

Join our panel members for an exciting discussion about “New ideas and opportunities to enhance e-commerce, ancillary revenue and retail in air transport” mo...

09/09/2021

Just a traditional is not enough anymore. Let’s change for better.

24/08/2019

Check out my latest article: Aviation of the Future: What Needs to Change to Get Aviation Fit for the Twenty-First Century https://www.linkedin.com/pulse/aviation-future-what-needs-change-get-fit-century-ursula-silling via

-things-differently

The world around us has changed dramatically, particularly since the beginning of the twenty-first century, mainly due to the broad availability of the Internet. Inventions such as smart phones, apps, virtual face to face conversations, coupled with the rise of Facebook, Google, Amazon & Co.

24/08/2019

Check out my latest article: Aviation of the Future: What Needs to Change to Get Aviation Fit for the Twenty-First Century https://www.linkedin.com/pulse/aviation-future-what-needs-change-get-fit-century-ursula-silling via

The world around us has changed dramatically, particularly since the beginning of the twenty-first century, mainly due to the broad availability of the Internet. Inventions such as smart phones, apps, virtual face to face conversations, coupled with the rise of Facebook, Google, Amazon & Co.

22/02/2019

SHORT AND SHARP: WHERE TO FROM HERE
SPEAKERS: Mignon Buckingham, Collinson, Chief Corporate Strategy Officer
Ward Decaluwe, Brussels Airport Company, Director Passenger Experience
Philip Micallef, Air Malta, Former CEO
Marco Remiorz, Arnecke Sibeth Dabelstein, Managing Partner

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22/02/2019

THE ROAD TO MAKING IDEAS AND INNOVATION HAPPEN - THE FRAPORT EXPERIENCE
SPEAKER:
Kerstin Bitterer, Fraport AG, VP Idea and Innovation Management.
in conversation with
Ursula Silling, XXL Solutions - "do things differently"; Kenya Airways, Formerly BA Group, Lufthansa Group, Brussels Airlines, Aer Lingus

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22/02/2019

BEYOND THE BUZZ: DESIGN THINKING AS A METHOD TO INNOVATE AND CHANGE. RESULTS.

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22/02/2019

THINKING OUT OF THE BOX - A SELECTION OF FUTURE SCENARIOS FROM AVIATION, TRAVEL, HOSPITALITY
SPEAKERS: Florian Eggenschwiller, Swissport, Head of Innovation
Thierry Gnych, IBM, Europian Lead, Cognitive & Industry Solutions, Travel/Transportation,
Carl Michel, A-ROSA, Chairman, VEEVE, Strategy Exchange
IN CONVERSATION WITH
Sven Muehlenbrock, KPMG, Partner, Advisory, Head of KPMG Lighthouse

22/02/2019

SHORT AND SHARP: ARE YOU READY TO BOARD THE FLIGHT TO TRAVEL TOPIA?
SPEAKER: Johnny Thorsen, MEZI.COM, VP Travel Strategy and Partnership

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