11/29/2024
Job Opportunity!
The Role: Service Advisor
Are you a natural communicator with a passion for problem-solving? Do you excel at building relationships and thrive in dynamic, fast-paced environments? As a Service Advisor, you will serve as the primary point of contact between customers and our skilled technicians, ensuring seamless communication and outstanding service every step of the way.
If you have an eye for detail, a dedication to customer satisfaction, and a commitment to delivering clear and efficient solutions, we want you to be a part of our team. Bring your expertise, and let's work together to create exceptional experiences for our valued customers!
Key Responsibilities
Greet customers, actively listen to concerns or issues regarding their vehicles and gather relevant information to determine the service requirements.
Schedule service appointments, manage service bays, and ensure that there is no overlap or confusion in the service schedule.
Communicate customer concerns and details to the service technicians and ensure that technicians have the necessary parts, tools, and information to complete the job.
Assist in clearly communicating the scope of services being provided, as well as any recommended additional services, to ensure customers are fully informed and confident in their decision.
Coordinate with the parts suppliers to ensure the required parts are available or ordered in time for the scheduled service. Receive and return parts to our suppliers and keep track of our inventory.
Provide customers with cost estimates for repairs, maintenance, and other services, including labor and parts costs.
Process payments through various methods (credit card, cash, charge accounts, etc.) and ensure that transactions are recorded accurately.
Maintain accurate records of customer interactions, service history, and preferences, ensuring that data is organized and accessible for future interactions.
Help build customer loyalty by providing excellent customer service, handling complaints or issues professionally, and recommending appropriate services for maintaining the vehicle.
What We’re Looking For
Experience: Mechanical knowledge is an asset but we will train the right person.
Communication Skills: Excellent verbal and written communication skills— able to communicate clearly with customers, technicians and other team members.
Customer-Centric: A focus on providing excellent customer service and building relationships.
Organizational Skills: The ability to manage multiple service orders, appointments, and tasks simultaneously.
Detail-Oriented: Exceptional attention to detail particularly when documenting service orders, customer requests and technician notes.
Problem Solver: Ability to remain composed under pressure, address and resolve issues efficiently and maintain a high level of customer satisfaction.
Why Join Us?
Collaborative Culture: We foster a supportive, team-oriented environment where collaboration, mutual support, and celebrating collective achievements are at the core of our work culture.
Professional Development: Whether your goal is to advance into management or deepen your expertise within the automotive industry, we provide comprehensive training and clear pathways for career advancement.
Competitive Compensation: We offer a competitive salary along with a great benefits package, ensuring you are rewarded for your contributions and well-being.
Employee Perks: Take advantage of exclusive discounts on parts, services, and additional employee perks to enhance your overall experience with us.
How to Apply
To apply, please send your resume and cover letter to [email protected]. In your cover letter, let us know what makes you a great fit for this role and why you’re passionate about providing excellent service.
Long Beach Automotive is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
