01/12/2021
Bestway Pro Can Trucking based in Dartmouth, NS offering same-day and overnight courier and trucking transportation. We require a service oriented Dispatcher to be responsible for the scheduling and dispatch of vans and trucks. The role includes providing support in a fast paced, high call volume office environment as part of a dispatch team.
The successful candidate will be dispatching 200+ same day and rush orders per shift to a fleet of 25+ vehicles.
Competitive salary available depending on experience
QUALIFICATIONS
As a confident, personable individual and mature team player, you will:
• Have effective telephone manners on a multiple line switchboard
• Be adept at multi-tasking and working well under pressure.
• Demonstrate competence using Microsoft Office and Sunray Dispatch system.(Will train)
• Proficient keyboarding skills
• Handle high call and productivity volumes; with emphasis on accuracy and detail
• General knowledge of HRM area an asset
• Ability to problem solve and multitask are crucial to the success of this role
Job Duties
• Answering telephones and providing pleasant, professional and
knowledgeable customer service
• Schedule and dispatch trucks and vans with goal to achieve the timeliest service possible
• Direct the pickup and delivery activities of drivers
• Provide accurate directions for pickup and delivery services
• Schedule and dispatch drivers.
• Track shipments from pickup through delivery for accurate, so that up-to-date information can be provided regarding any shipment
• Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards
• Adhere to corporate and departmental policies and procedures
• Appropriately priorities jobs in order of priority
• Performs other duties as required
Requirements
• Previous experience in an on-demand delivery dispatch or driver role is required.
• Good I.T skills and proven ability to learn and use new software. All our dispatching and order capture is performed using dispatch software
• Proven strong geographic knowledge of HRM
• Prior experience working in a fast-paced environment – role will involve dispatching 200+ orders per shift
• Excellent customer service/communication skills
• High school diploma or GED required
• Strong work ethic and positive team attitude
