07/18/2023
This is our second post on the series related to the business "partners" we use to provide you the service we do. This post is Concerning Canada Post.
Similar to Amazon, we are dealing with a big behemoth of a business "partner". In this case they do know we exist because the Postmaster at the locations where we operate know us. Technically, however these people are Shoppers Drug Mart employees, so perhaps we're back to Canada Post Doesn't know us from a whole in the wall.
There are two aspects to our relationship with Canada Post, first is their pricing, and second it there reliability.
From a pricing perspective, this can get complicated. I'll try to make it as straightforward as I can. The majority of what we ship is either Lettermail, or Expedited. Lettermail is a flat rate of $3.60 (for now). If we have to jump to Expedited, pricing jumps to anywhere from $15 to $25. There is nothing in between, which makes it very difficult.
If you, as the customer, order one regular sized DVD and don't mind if it doesn't have tracking, then we can get it out as Lettermail. The minute we start adding additional DVD's, or if you need tracking, the price from Canada Post jumps. It's an awkward position that we're put in where Canada doesn't really offer an affordable tracked service.
I should note, Canada Post is much more affordable than the private couriers, FedEx, UPS, Purolator, DHL, or any of the others. And for the sake of full transparency, I will note that I worked for Purolator for 12 years and I know how the courier industry works inside and out.
Regarding reliability, most of the time Canada Post if very reliable. Even with most of our shipping untracked the number of customers who tell us their order did not arrive is extremely small. Typically three events will increase this likelihood: (1)The busy Christmas season, (2)during employee disputes, and (3)during natural disasters. If any of these are occurring in a given area our likelihood of a package not arrive increases moderately.
Overall Canada Post has been a very good business partner. The risk associated with them is twofold. If they change the parameter for Lettermail forcing us into expedited shipping. This would almost end our business. Also, if/when Canada Post has a strike or lockout our business operation is all but halted.
Next update....Shopify