travelliyan

Available through our web and mobile applications, Travelliyan delivers a world of travel services with elegance. Privacy Policy

Travelliyan (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website, mobile application, and related services, including hotel booking, air tickets, bus tickets, train tickets, ship tickets, pick-and-drop services, holiday packages, and visa assistance. By using Travelliyan, you agree to the collection and use of information in accordance with this Privacy Policy.
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1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
• Full name
• Email address
• Phone number
• Date of birth
• Nationality
• Passport details (for air tickets and visa services)
• Billing and payment information
• Travel preferences and booking history
1.2 Account Information
• Username and login credentials
• Profile details
• Communication preferences
1.3 Transaction Information
• Booking details (hotels, flights, transport, holiday packages, visas)
• Payment status and transaction records
• Refunds and cancellation details
1.4 Technical & Usage Information
• IP address
• Device type and operating system
• Browser type
• App usage data
• Cookies and similar tracking technologies
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2. How We Use Your Information
We use your information to:
• Process and manage travel bookings and reservations
• Provide visa assistance and documentation support
• Confirm payments and issue invoices
• Improve our website, app, and services
• Personalize user experience
• Communicate booking updates, confirmations, and support messages
• Prevent fraud and ensure platform security
• Comply with legal and regulatory requirements
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3. Sharing of Information
We may share your information only when necessary, including with:
• Airlines, hotels, transport operators, and service providers
• Visa processing authorities and embassies (where applicable)
• Payment gateways and financial institutions
• Technology partners supporting our platform
• Government or regulatory bodies when legally required
We do not sell or rent your personal data to third parties.
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4. Payment Security
All online payments are processed through secure and trusted payment gateways. Travelliyan does not store your full card or sensitive payment details on its servers.
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5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Enhance platform performance
• Analyze user behavior
• Remember user preferences
You may choose to disable cookies through your browser or device settings; however, some features may not function properly.
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6. Data Retention
We retain personal information only for as long as necessary to:
• Fulfill service obligations
• Meet legal, accounting, or regulatory requirements
• Resolve disputes and enforce agreements
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7. Data Security
Travelliyan implements appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no system can guarantee absolute security.
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8. User Rights
You have the right to:
• Access your personal information
• Request corrections or updates
• Request deletion of your data (subject to legal obligations)
• opt out of marketing communications
To exercise these rights, please contact us using the details below.
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9. International Data Transfers
As we serve both Bangladesh-based and international travelers, your data may be transferred and processed outside your country of residence. We ensure such transfers comply with applicable data protection laws.
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10. Third-Party Links
Our platform may contain links to third-party websites or services. Travelliyan is not responsible for the privacy practices of those third parties.
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11. Children’s Privacy
Travelliyan does not knowingly collect personal data from individuals under the age of 18 without parental or legal guardian consent.
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12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and app with an updated “Last Updated” date.
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13. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Helpline: +88 019601 112233
Website: www.travelliyan.com
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Travelliyan Refund & Cancellation Policy
Effective Date: January 01, 2026
This Refund & Cancellation Policy governs all bookings and services made through Travelliyan (“we,” “our,” or “us”) via our website and mobile application. By confirming a booking, you acknowledge and agree to the terms outlined below.
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1. General Policy
• All bookings made on Travelliyan are subject to the cancellation and refund rules of the respective service providers, including airlines, hotels, transport operators, tour operators, and visa authorities.
• Refund eligibility, cancellation charges, and processing timelines vary depending on the service type, fare rules, and supplier policies.
• Travelliyan acts as a facilitator and cannot override supplier-specific rules.
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2. Hotel Bookings
• Cancellation and refund terms vary by hotel and rate type (refundable or non-refundable).
• Some bookings may allow free cancellation within a specified period, while others may incur partial or full charges.
• No-show cases may result in 100% charge with no refund.
• Refunds, if applicable, will be processed after confirmation from the hotel.
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3. Air Ticket Bookings
• Airline ticket cancellations and refunds are governed strictly by airline fare rules.
• Some tickets are non-refundable, while others may allow refunds with cancellation fees.
• Changes or cancellations may be subject to airline penalties and fare differences.
• Taxes may be refundable as per airline policy.
• Travelliyan service fees, if applicable, are non-refundable.
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4. Bus, Train & Ship Tickets
• Refund and cancellation rules depend on the respective transport operators.
• Cancellations made closer to departure time may attract higher cancellation charges or no refund.
• No refunds will be issued for missed departures.
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5. Pick & Drop Services
• Free cancellation may be allowed if cancelled within a specified time before service commencement.
• Late cancellations or no-shows may result in partial or full charges.
• Refund eligibility depends on the service provider’s policy.
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6. Holiday Packages
• Holiday packages are subject to customized cancellation terms based on hotel, transport, and activity inclusions.
• Cancellation charges may increase as the departure date approaches.
• Once a package has commenced, no refund will be applicable for unused services.
• Any refund, if applicable, will be processed after deducting supplier charges.
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7. Visa Services
• Visa service fees are non-refundable, regardless of visa approval or rejection.
• Government fees, embassy charges, and third-party service fees are non-refundable.
• Travelliyan is not responsible for visa approval outcomes or processing delays caused by authorities.
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8. Refund Processing Time
• Approved refunds will be processed within 7–21 working days, depending on:
o Supplier confirmation
o Payment method used
o Banking and payment gateway processing timelines
• Refunds will be made to the original payment method only.
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9. Partial Refunds
• Partial refunds may apply in cases such as:
o Partial utilization of services
o Amendments or rescheduling
o Supplier-specific deductions
• Service charges, convenience fees, or platform fees are non-refundable unless stated otherwise.
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10. Force Majeure
Travelliyan shall not be liable for cancellations or refunds arising from events beyond our control, including but not limited to:
• Natural disasters
• Government restrictions
• Pandemics
• Airline strikes
• Political unrest
Refunds in such cases will be subject to supplier policies.
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11. How to Request a cancellation or Refund
To request a cancellation or refund, please contact us with your booking reference number:
Email: [email protected]
Helpline: +88 019601 112233
Website: www.travelliyan.com
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12. Policy Updates
Travelliyan reserves the right to amend this Refund & Cancellation Policy at any time. Updates will be published on our website and app with a revised “Last Updated” date.
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Travelliyan Terms & Conditions
Effective Date: January 01, 2026
Welcome to Travelliyan. These Terms & Conditions govern your use of our website, mobile applications, and services. By accessing or using Travelliyan, you agree to comply with and be legally bound by these Terms.
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1. Introduction
Travelliyan is an online travel booking platform that enables users to book hotels, flights, buses, tours, holiday packages, and other travel-related services. Travelliyan acts as an intermediary between users and service providers. By using our platform, you acknowledge and agree that Travelliyan is not the provider of the travel services; rather, it facilitates bookings with authorized vendors, suppliers, and service operators.
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2. Definitions
• “Travelliyan” refers to the website, mobile app, and all related services.
• “User” / “You” refers to any individual or entity accessing Travelliyan.
• “Vendor / Supplier / Partner” refers to hotels, airlines, bus operators, agents, tour operators, or other service providers.
• “Booking” refers to reservations made through Travelliyan.
• “Account” refers to the registered Travelliyan user profile.
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3. User Eligibility
You must:
• Be at least 18 years old.
• Provide accurate and verifiable personal information.
• Use the platform legally and responsibly. Travelliyan reserves the right to suspend or terminate accounts involved in fraudulent or suspicious activities.
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4. Account Registration
To access certain features, you may need to create an account. You agree with:
• Provide accurate information.
• Keep your login credentials secure.
• Immediately notify Travelliyan of any unauthorized use. Travelliyan is not liable for any loss resulting from unauthorized account access.
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5. Booking Terms
By placing a booking:
• You confirm that all details entered are accurate.
• You accept the terms, conditions, and policies set by the respective vendors.
• You authorized Travelliyan to share your booking details with the service provider. Booking confirmations may be subject to availability and vendor approval.
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6. Pricing & Payments
• All prices displayed on Travelliyan are provided by the respective vendors.
• Prices may change due to fare updates, availability, taxes, or government regulations.
• Travelliyan accepts multiple payment methods including credit/debit cards and mobile wallets.
• You must ensure successful payment; failed payments may result in booking cancellation
• Travelliyan is not responsible for bank/payment gateway delays.
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7. Refund & Cancellation Policy
Refunds and cancellations depend on the rules of the vendor. Travelliyan does not determine these policies. General terms:
• Some bookings are non-refundable.
• Refund processing time may vary based on vendor and payment gateway.
• Travelliyan service charges (if applicable) may not be refundable.
• In case of no-show or late arrival, the vendor’s rules apply. Travelliyan will assist in communicating with the vendor but does not guarantee refunds.
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8. Amendments & Modifications
Modifications (date change, name correction, etc.) depend on vendor policies. Additional fees or fare differences may apply. Travelliyan does not guarantee amendment approval.
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9. User Conduct
Users agree not to:
• Misuse or attempt to breach platform security.
• Make fake bookings or fraudulent claims.
• Post false reviews or misleading information.
• Interfere with site operations. Violations may lead to accounting suspension or legal action.
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10. Platform Usage & Content
• All content, branding, layout, graphics, and software on Travelliyan are the property of Travelliyan.
• Users may not copy, modify, reproduce, or distribute content without written permission.
• Reviews submitted must be genuine and related to actual experiences.
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11. Limitation of Liability
Travelliyan is not responsible for:
• Service quality provided by vendors.
• Cancellations, delays, or schedule changes by service providers.
• Incorrect information provided by vendors.
• Damages, injuries, or losses related to travel. Travelliyan acts solely as a booking intermediary. All responsibilities lie with the service provider.
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12. Vendor Responsibilities
Vendors must:
• Provide accurate information and pricing.
• Honor confirmed bookings.
• Ensure service quality and availability.
• Handle cancellations, refunds, and customer issues relating to their services. Travelliyan may suspend vendors for fraudulent or non-compliant behavior.
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13. Privacy & Data Protection
Travelliyan collects and processes user data according to its Privacy Policy. We:
• Secure your personal information.
• Only share data with vendors for booking purposes.
• Never sell personal information to third parties.
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14. Intellectual Property
All logos, trademarks, designs, and content belong to Travelliyan and are protected by copyright laws. Usage without written permission is strictly prohibited.
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15. Third Party Links
Travelliyan may contain links to external websites. We are not responsible for:
• Their content
• Their policies
• Their reliability or security
Users access external links at their own risk.
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16. Service Interruptions
Travelliyan may occasionally experience downtime due to:
• Maintenance
• System upgrades
• Network failures
Travelliyan is not liable for temporary service interruptions.
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17. Dispute Resolution
Any disputes arising out of Travelliyan services will be resolved via:
1. Internal support escalation
2. Mediation (if required)
3. Legal proceedings under applicable local laws
Jurisdiction:
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18. Amendments to Terms
Travelliyan may update these Terms at any time. Continued use of the platform constitutes acceptance of updated Terms. Users are advised to review the Terms periodically.
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19. Contact Information
For inquiries, assistance, or complaints:
Travelliyan Support Team
Email: [email protected]
Phone: +88 019601 112233
Website: www.travelliyan.com
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Thank you for choosing Travelliyan. We wish you safe and enjoyable travels!

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Travelliyan Rescheduling Policy
Effective Date: January 01, 2026
This Rescheduling Policy forms an integral part of the Terms & Conditions of Travelliyan (“Company,” “we,” “our,” or “us”) and applies to all services booked through our online platform (website and mobile application), including hotel bookings, air tickets, bus tickets, train tickets, ship tickets, pick-and-drop services, holiday packages, and visa services. By requesting a reschedule, you acknowledge and agree to the terms set forth in this policy.
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1. Rescheduling bookings is subject to the rules, availability, and fare conditions of the respective service providers.
2. Not all bookings are eligible for rescheduling. Eligibility depends on:
o Service type
o Supplier policy
o Time of request
3. Any applicable rescheduling fees, fare differences, or supplier penalties must be borne by the user.
4. Travelliyan acts as a facilitator and does not control third-party rescheduling decisions.
5. All rescheduling terms are disclosed to users in advance, in compliance with the Consumer Rights Protection Act, 2009 (Bangladesh).
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2. Hotel Bookings
1. Hotel rescheduling depends on:
o Hotel policy
o Room availability
o Rate plan selected
2. Date changes may result in:
o Rate differences
o Additional charges
3. Non-refundable hotel bookings may not be eligible for rescheduling.
4. Any approved rescheduling is confirmed only after hotel approval.
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3. Air Ticket Bookings
1. Air ticket rescheduling (date/time changes) is governed strictly by airline fare rules.
2. Airlines may charge:
o Rescheduling or changing fees
o Fare differences
3. Some tickets are non-changeable.
4. Travelliyan service or convenience fees are non-refundable and non-adjustable, unless stated otherwise.
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4. Bus, Train & Ship Tickets
1. Rescheduling is subject to the policies of the respective transport operators.
2. Changes may be allowed only within a specific timeframe prior to departure.
3. Additional charges or full rebooking may be required.
4. Missed departures are not eligible for rescheduling.
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5. Pick & Drop Services
1. Pick-and-drop services may be rescheduled within a specified timeframe before service commencement.
2. Late rescheduling requests may attract additional charges.
3. Availability of vehicles and drivers is subject to confirmation.
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6. Holiday Packages
1. Holiday package rescheduling is subject to:
o Package terms
o Supplier availability
o Seasonality
2. Date changes may result in:
o Repricing
o Additional service charges
3. Once a holiday package has commenced, rescheduling is not permitted.
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7. Visa Services
1. Visa services are not eligible for rescheduling once documents have been submitted or applications lodged.
2. Embassy appointments, if rescheduled, are governed by the respective authorities’ rules.
3. Additional fees may apply for any permissible changes.
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8. Rescheduling Request Process
To request rescheduling, users must:
1. Contact Travelliyan within the allowable timeframe.
2. Provide the booking reference number and prefer new schedule.
3. Pay any applicable rescheduling fees or fare differences in advance.
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9. Force Majeure
Travelliyan shall not be liable for rescheduling failures caused by events beyond reasonable control, including but not limited to:
• Natural disasters
• Government restrictions
• Pandemics
• Strikes
• Political unrest
Rescheduling in such cases will be subject to supplier policies.
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10. Consumer Rights & Fair Practice
In compliance with the Consumer Rights Protection Act, 2009 (Bangladesh):
• All rescheduling terms are disclosed transparently before booking.
• Any service failure directly attributable to Travelliyan will be addressed fairly.
• Users may seek clarification or dispute resolution through official contact channels.
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11. Contact for Rescheduling Requests
Email: [email protected]
Helpline: +88 019601 112233
Website: www.travelliyan.com