14/05/2021
About the business
IFCBAA is Australia's leading peak national body, which has represented members' interests for over 100 years.
We are committed to being the voice for customs brokers, international freight forwarders, and other associated groups concerned with international trade, representing and supporting our members in a difficult regulatory environment.
We provide the industry with high-quality training and professional development through its Registered Training Organisation (RTO) the International Trade and Logistic College.
Through industry events and conferences, we also provide networking opportunities between members and other industry bodies including government representatives, professionals, and allied affiliates.
IFCBAA’s Registered Training Organisation (RTO Code 30772), the International Trade and Logistics College market its two Diplomas to the international trade and logistics sector:
• TLI50816 Diploma of Customs Broking
• TLI50316 Diploma of International Freight Forwarding
About the role
This role reports to the Manager, Training and Professional Development, and provides administration and effective student support services to ITALC students and members, and is on a casual (relief) basis.
The role involves providing information to prospective students, assisting with enrolments, and answering inquiries via phone/email.
Most importantly ensuring that excellent customer service and quality standards are provided to key stakeholders. You will also maintain student records in ITALC's Student Information Management System Wisenet.
Skills and experience
To be successful in this role you will need:
• At least 2 years of administrative and/or operational experience.
• Attention to detail and high level of accuracy in all administrative activities.
• The ability to work both independently and as part of a team to maintain an exceptional level of member service.
• Demonstrated communication and interpersonal skills, with a high level of multi-cultural awareness and ability to operate successfully in a cross-cultural environment.
• Proficiency in Microsoft Office programs (Word, Excel, Powerpoint) and a high level of computer literacy is important
• Permanent Residency or Australian Citizenship required.
• RTO experience regarded but not essential
Please submit your CV and cover letter to: [email protected]
