23/03/2020
We're open for business and here to help!
As a designated essential service, PACK & SEND will continue to help our customers during this time with packaging, parcel & freight delivery services to Australian and overseas businesses and homes.
The health and safety of our team members and customers is very important to us, and we are taking the necessary health and safety measures to ensure your shipments can be delivered, safely and securely as always – with zero compromise on the well-being of all parties.
Further, PACK & SEND is offering unique solutions to help you through these unprecedented times, including those listed below:
Contactless Pick-up and Delivery
If you require our services but prefer to avoid face-to-face contact, we can easily conduct all communication via phone and email. We will also arrange for contactless pick-up and delivery that complies with recommended social distancing measures.
Office Equipment Delivery to Homes
If any staff are working from home and require business equipment such as computers, tablets, printers, phones, or any office supplies, we can home-deliver these to the door in a contactless fashion. We can also assist with importing additional supplies or equipment you may need to purchase from overseas.
Personal Effects & Care packages
If you wish to send care packages to family and friends anywhere in Australia or even overseas, we can send personal shipments as well. If you have or had an urgent need to depart Australia or another country, we can assist in shipping your belongings from wherever they are, to you.
Delivery Services and Transit Times:
Our carriers are not currently experiencing major disruptions to their global parcel delivery network.
Customers that have very time sensitive international freight (particularly to Europe), are advised to allow an extra day to the normal transit time.
Helping with Prevention:
Your health and safety is our first priority. We are closely monitoring guidance from the World Health Organization (WHO) and the Australian Government Department of Health. Our measures include:
• Practicing social distancing whenever possible.
• Follow appropriate hygiene protocols.
• Taking extra measures to ensure the sanitation of our premises and vehicles to make sure that everyone stays safe.
We are also encouraging customers to always keep at least 1.5 metres apart from each other and 1.5 metre distance from staff members whilst in our Service Centres.
Please help us, in that if you feel unwell, have been in contact with an infected person, or have returned from an affected place abroad, please do not visit our Service Centre. Contact us to make alternative arrangements.
Thank you for respecting these guidelines that we have put in place for the safety of our customers and staff.
We are keeping the following webpage up to date so please check here for the latest developments: https://www.packsend.com.au/coronavirus-service-updates/
For specific enquiries on any potential delivery disruptions to any destination, please phone or email us.
Up-to-date news about Coronavirus (COVID-19) in relation to PACK & SEND services