We acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees, and recognise their continuing connection to land, water and community. We have a few values we hold ourselves to and they’re the founding principles of some rules we ask you to keep in mind. These rules help protect the safety of our customers and staff while demonstrating our social purpose a
nd commitment to the community: to create connections and opportunities that matter to every Australian. Our three simple rules are:
1. Respect everyone
Our online community is as diverse as Australia, so you’ll run into people that see the world differently from you. Our community is inclusive. We won’t always agree but we do insist on civil, respectful debate and discussion. We won’t accept cruelty, harassment or abuse, ever - whether that’s aimed at other people on the page or at our staff.
2. Interact safely
This page is a place where people should feel safe to be themselves and to do their jobs without fear of abuse or harassment. We encourage all members of the community to report posts which violate Facebook’s Terms of Service, or to contact us by Private Message if you believe that someone is disregarding the house rules. Safety also means taking ownership for what you post and your interactions with other people. Make sure you know what you’re responsible for legally and how to protect your privacy when you post on our page by reviewing the Australia Post Privacy Policy. Never reveal personal details on our page including your address, phone number, payment details or login credentials.
3. Help us improve
Your ideas and constructive criticism about Australia Post are welcome. We’ll talk to you about what we’re doing based on your feedback. The goal is to keep improving – together. We also have some specific rules about what is allowed on our page. Your comment or post may be taken down if it:
- Is defamatory, indecent, offensive, discriminatory, misleading, off-topic, unlawful, threatening or contains swearing
- Breaches the privacy of yourself, an Australia Post staff member or another person (including photos and videos)
-Is a promotional post, contains advertising or links to third party websites
- Includes personal attacks, name-calling or trolling
- Is part of a co-ordinated group attack on the Australia Post brand or one of our executives or staff members
We reserve the right to ban any Facebook users who fail to follow these House Rules and delete comments at our discretion. Due to the volume of requests received on our page, moderation decisions are final and questions about these decisions will not be responded to. Employees participating in discussions on our page are reminded of their obligations under Australia Post’s Employee Social Media Policy which can be found on the intranet. The bottom line
These guiding principles are intended to create the best possible social media experience for our followers, and for others who might visit the page. Finally, if you need help with Australia Post’s products and services, we invite you to first read our FAQs for self-service assistance or contact us via Private Message. If you are enquiring about a parcel, please have a tracking code ready. You can find this in your delivery notification sent via email. If the matter is urgent, you can contact our customer care team on 13 76 78 and follow the prompts to stay on the line. Thank you and we hope you enjoy it here! The Australia Post team
