Freightshop

29/05/2026

Effective 1st June Freighthsop will no longer be accepting Undeclared Cargo.

If you have ANY issues getting a supplier to lodge a Shippers Declaration please contact us immediately for options.

Important Notice – Changes to Cargo Deliveries at Freightshop.
Over the years Freightshop has tried to assist customers by accepting cargo that arrives at our warehouse without a completed shipper’s declaration or booking. We have been recording these items as “UDC” (Undeclared Cargo) and then spending time trying to contact the sender or receiver so the correct paperwork can be completed.

Unfortunately, this process is no longer sustainable.

We are now receiving a very large volume of undeclared cargo and it is taking significant time for our staff to track down contact details, request paperwork, and follow up with suppliers. In many cases we receive no response, which means cargo sits in our warehouse for long periods without instructions.

There are also important safety and compliance reasons for this change. When cargo arrives without a declaration we do not know what is inside the boxes. This makes it difficult for us to meet dangerous goods segregation requirements and manage our warehouse safely.

Additionally, cargo arriving without a formal booking means our terms and conditions have not been agreed to and no transport arrangements have actually been confirmed.

For these reasons Freightshop will soon no longer accept cargo delivered to our warehouse without a completed shipper’s declaration.

Before ordering goods from suppliers, customers should ensure that:
• The supplier is willing to fill in a shipper’s declaration, and it is completed PRIOR to delivery.
• The supplier includes the consignment number on all packages
• The driver delivering the cargo can quote the consignment number or provide the relevant paperwork.

If cargo is delivered without the consignment number clearly labelled, or the driver cannot provide the consignment number for the delivery, we will assume that a shipper’s declaration has not been completed and the cargo will not be accepted.
If Freightshop does not accept a delivery under these conditions, we will not be contacting the receiver to advise that the cargo has been rejected. It will be the responsibility of the supplier and receiver to communicate regarding the delivery.
This change will also allow us to introduce new automated systems for receiving and processing cargo more efficiently in the future.

Thank you for your understanding and cooperation as we continue working to provide a safe and reliable freight service to the islands.

08/05/2026

Sorry if you have already seen this post, I need everyone on both islands to read this, please share with freinds and family.

Important Notice – Changes to Cargo Deliveries at Freightshop.
Over the years Freightshop has tried to assist customers by accepting cargo that arrives at our warehouse without a completed shipper’s declaration or booking. We have been recording these items as “UDC” (Undeclared Cargo) and then spending time trying to contact the sender or receiver so the correct paperwork can be completed.
Unfortunately, this process is no longer sustainable.
We are now receiving a very large volume of undeclared cargo and it is taking significant time for our staff to track down contact details, request paperwork, and follow up with suppliers. In many cases we receive no response, which means cargo sits in our warehouse for long periods without instructions.

There are also important safety and compliance reasons for this change. When cargo arrives without a declaration we do not know what is inside the boxes. This makes it difficult for us to meet dangerous goods segregation requirements and manage our warehouse safely.
Additionally, cargo arriving without a formal booking means our terms and conditions have not been agreed to and no transport arrangements have actually been confirmed.
For these reasons Freightshop will soon no longer accept cargo delivered to our warehouse without a completed shipper’s declaration.

Before ordering goods from suppliers, customers should ensure that:
• The supplier is willing to fill in a shipper’s declaration, and it is completed PRIOR to delivery.
• The supplier includes the consignment number on all packages
• The driver delivering the cargo can quote the consignment number or provide the relevant paperwork.

If cargo is delivered without the consignment number clearly labelled, or the driver cannot provide the consignment number for the delivery, we will assume that a shipper’s declaration has not been completed and the cargo will not be accepted.

If Freightshop does not accept a delivery under these conditions, we will not be contacting the receiver to advise that the cargo has been rejected. It will be the responsibility of the supplier and receiver to communicate regarding the delivery.

This change will also allow us to introduce new automated systems for receiving and processing cargo more efficiently in the future.
We will provide further notice before this change takes effect to give suppliers and customers time to adjust their ordering process.
Thank you for your understanding and cooperation as we continue working to provide a safe and reliable freight service to the islands.

01/05/2026

Important Notice – Changes to Cargo Deliveries at Freightshop.

Over the years Freightshop has tried to assist customers by accepting cargo that arrives at our warehouse without a completed shipper’s declaration or booking. We have been recording these items as “UDC” (Undeclared Cargo) and then spending time trying to contact the sender or receiver so the correct paperwork can be completed.

Unfortunately, this process is no longer sustainable.

We are now receiving a very large volume of undeclared cargo and it is taking significant time for our staff to track down contact details, request paperwork, and follow up with suppliers. In many cases we receive no response, which means cargo sits in our warehouse for long periods without instructions.

There are also important safety and compliance reasons for this change. When cargo arrives without a declaration we do not know what is inside the boxes. This makes it difficult for us to meet dangerous goods segregation requirements and manage our warehouse safely.

Additionally, cargo arriving without a formal booking means our terms and conditions have not been agreed to and no transport arrangements have actually been confirmed.
For these reasons Freightshop will soon no longer accept cargo delivered to our warehouse without a completed shipper’s declaration.

Before ordering goods from suppliers, customers should ensure that:
• The supplier is willing to fill in a shipper’s declaration, and it is completed PRIOR to delivery.
• The supplier includes the consignment number on all packages
• The driver delivering the cargo can quote the consignment number or provide the relevant paperwork.

If cargo is delivered without the consignment number clearly labelled, or the driver cannot provide the consignment number for the delivery, we will assume that a shipper’s declaration has not been completed and the cargo will not be accepted.

If Freightshop does not accept a delivery under these conditions, we will not be contacting the receiver to advise that the cargo has been rejected. It will be the responsibility of the supplier and receiver to communicate regarding the delivery.

This change will also allow us to introduce new automated systems for receiving and processing cargo more efficiently in the future.
We will provide further notice before this change takes effect to give suppliers and customers time to adjust their ordering process.
Thank you for your understanding and cooperation as we continue working to provide a safe and reliable freight service to the islands.

03/04/2026

🎉 We’re live! Freightshop’s new website is now up — welcome! 🚀

We’ve rebuilt the site to be faster, easier to use and more helpful for customers and partners.
Come have a look: https://www.freightshop.com.au — and if you spot anything or have ideas, we’d love your thoughts at https://www.freightshop.com.au/feedback

Highlights
• Fresh design, clearer navigation, mobile phone responsive
• Interactive flight schedule and info cards for easier planning
• Smarter booking flow with post-submission guidance
• Framework allows for further development and improvements. Stay tuned!

We built this for you. Explore and let us know what you love (or what we should fix). Thanks for your support! 🙏

Please see bulletin below for holiday closure times and updated freight cut-offs for the upcoming Easter public holidays.

25/03/2026

***NOTICE OF SCHEDULE ADJUSTMENT FOR GOOD FRIDAY FREIGHTER OPERATIONS***
It is imperative that EVERYONE reads this!

25/03/2026

IMPORTANT REMINDER REGARDING NEXT WEEKS FREIGHTER

Hi All,
This is a reminder that next week’s freighter departs 24hrs earlier than usual, departing Thursday 2nd April. This means we must have all cargo received, processed, screened, and paid for 24hrs earlier.

Dangerous Goods need to be presented by noon this Friday 27th March at the absolute latest. Earlier is better as we already have a decent amount to certify.

Perishable Booking close Noon Monday 30th March, it is critical that your bookings reflect what you will be lodging. Last freighter 10 tonne of perishables were booked but only 8.5 tonne were presented. This caused serious headaches for Freightshop, the screeners and as a flow on QANTAS.

I was at QANTAS till 8pm on Thursday night rectifying issues they had.

ALL ambient must be presented by noon Monday the 30th

ALL Perishables need to be presented by noon Tuesday 31st March
ONLY lifesaving Medical and the few perishable suppliers we have contacted will be processed on Wednesday 1st April.

If volumes of Perishables presented on Wednesday are too high there is a good chance that they will not be processed in time and may miss the flight. The bottleneck that occurs in our warehouse flows onto the screeners and then QANTAS.

LATE DELIVERY IS NOT AN OPTION!

Thank you for your cooperation.

24/03/2026

Chris Garner
Operations and Systems Manager

It is with great pleasure I formally announce effective 26th March 2026 Chris has been promoted to Operations and Systems Manager.
Over the past 4 years Chris has shown himself to not only be a valued memeber of the team but has exceeded all expectations!

Just wait until you see the new website Chris has built, its a thing of beauty and will not only enhance the customer experience it will also contain vital applications for Freightshop staff to streamline our processes.
These applications will eventually extend to encompass Altitudes and Cocos Coops duties on island for freight receivals and Imports coming back to Perth.

Congratulations Chris! 🎊🎉

From the team at Freightshop.

17/03/2026

Our internet service is is down....
Again! This means no phone system either.
Please bear with us while we work with our provider to get services restored.