07/11/2020
Refunds for unused tickets or credits (in particular Expedia)
I have discovered the best way to get an airline or agent to refund a ticket or credit during Covid is to lodge a dispute through your credit card.
Ring the bank and state that you have not received the service for which you have paid. It may take a while, maybe a month or 2 but eventually they will have no choice and refund your credit card. At present there doesn’t seem to be any time limit on when you can lodge a dispute. It used to be 3 months, but I recently did it almost 12 months after the transaction/purchase.
I would definitely recommend against using Expedia or any of their other companies such as Wotif, as they take no responsibility for the booking and consistently and stridently claim this is the airline’s issue as the payment was made to the airline and not Expedia. This is correct and totally fine until something is changed and no one takes responsibility.
You will need to lodge a dispute against the actual transaction, which in my case was Singapore Airlines.