03/06/2026
⚠️ COMMUNITY NOTICE: DELIBERATE TAXI FARE EVASION ⚠️
To the female passenger (yes, we know your actual name) who deliberately evaded a $39.87 taxi fare on the night of 2nd June, and a separate female passenger (we also know your actual name) who deliberately evaded a $31.97 taxi fare on 21st May:
!!!!! Both matters have now been officially reported to police. !!!!!
You both know who you are, and all our vehicles are fitted with CCTV security systems recording from multiple angles. If you wish to resolve the matter before further action progresses, please contact us privately via our page as soon as possible to arrange payment of the outstanding fares. If ignored, the matters will proceed through the appropriate police processes and will then be out of our hands.
**Pre-payment Rules:** Drivers are permitted to request estimated fares upfront, particularly for late-night journeys or where previous payment issues have occurred.
It is illegal for a passenger to refuse to pay the authorised fare for their trip, including any applicable surcharges. Deliberate taxi fare evasion constitutes an offence under the Crimes Act 1900 (NSW).
Passengers involved in fare evasion incidents will be placed on a banned/refusal list issued to drivers. Any passenger with unpaid fares owing will be refused transport services until outstanding balances are paid and may be placed on a pre-payment only arrangement moving forward. Deliberate runners will be refused transport services indefinitely.
Please remember that unpaid fares directly impact the drivers who completed the trips and earned that income, not just the business itself, so think about them.
Thank you to the many honest customers who continue to support our local transport service and do the right thing by our drivers and community.
We genuinely appreciate your support.
Regards,
Julia, Heather, Chris & Emma (and the Team at Gunnedah 13cabs)