China Eastern Airlines Corporation Limited has its headquarter located in Shanghai. As one of the three major airlines in mainland China, it flies a fleet of more than 460 long-haul and short-haul aircraft with an average age of less than seven years, China Eastern serves nearly 80 million travelers annually and ranks among the world’s top 5 airlines in terms of passenger transportation volume. As
an official member of SkyTeam, China Eastern has extended its flight network from Shanghai to 1024 cities in 178 countries via close cooperation with SkyTeam member airlines. Members of Eastern Miles can participate the mileage accumulate and redeem program, enjoy member benefits and use any one of the 530 VIP lounges across the world within all 19 SkyTeam member airlines. China Eastern has been striving to become a superexcellent aviation service integrator to win “staff devotion, customers’ loyalty, shareholders’ satisfaction and public trust”. As the end of 2012, China Eastern has been rewarded the “Golden Ting Award” by China Capital Market Annual Conference 2012, been recognized as one of the 50 most valuable Chinese brands by WPP and been ranked among the top ten of FORTUNE China CSR Ranking 2013. With the concept of “World-class hospitality with Eastern charm”, China Eastern will create splendid travel experiences for global customers with an “accurate, delicate and precise” service quality. For concerns, you may contact us at the following e-mail addresses:
Agent Concerns: [email protected]
Airport Concerns: [email protected]
Customer Service: [email protected]
